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somevegasdude's avatar
Oct 10, 2022
Solved

R7540 no internet access after factory reset

Firmware: v1. 2.0.92_1.0.1 Windows 10. After factory reset, router shows connected to internet (white light), but tray icon shows "no internet access". Cannot access internet from wifi or wired conn...
  • somevegasdude's avatar
    somevegasdude
    Oct 11, 2022
    Thanks! I did all that too. Same issue.
    It turns out that two of the ports were bad on the router causing excessive packet loss over 80%. Using a different port fixed everything. The short must have been impacting wifi too because it's all good now.
    The ISP tech support has me ping the gateway IP, which exposed the problem. He suggested a new router, but I found that switching ports worked.
    Strange that this became an issue at the same time that I did the reset...