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Forum Discussion

AL-K's avatar
AL-K
Follower
Jan 19, 2022

R7800 Keeps disconnecting from Iphone/Ipad

So I have a problem with my internet disconnecting from my iphone and Ipad. If i reset modem,router and Iphone it all starts out good.After about 15 minutes it start to get slow then stops reacting. I have tried disconnecting and reconnecting and then it says no internet connection. Android, firestick, laptops always work fine and never disconnect. only Apple products. I tried updating firmware with no help. Any ideas?

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 19, 2022

    What iOS is loaded on each?

    Do you have Private Address enabed on the iphone or pad? If so, disable this feature.

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?