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R7800 No Internet Connection
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2021-04-23
06:24 AM
2021-04-23
06:24 AM
R7800 No Internet Connection
So I lost my internet connection yesterday. I have a nighthawk R7800 router and a separate modem.
Here is the list of my symptoms:
Internet connection LED is blinking amber on the router
All lights on the modem are green and steady
I can connect to the router via 2.5 and 5 ghz wireless and hardwired connection
Here is what I’ve done so far:
Rebooted the modem and router multiple times - no difference
Hardwired a computer to the modem - computer was able to connect to the internet
Tried 2 different Ethernet cables between modem and router - no difference
Completed a factory reset - no help
Cannot get internet connection with the R7800 setup as an access point or router
Nothing notable in the log file on the router
No burn marks around RJ 45 jacks
I had the most recent firmware on the router so I did a roll back to an older version - this did not help
Not sure what else I can check. Is it now a door stop?
Thanks for the help in advance!
Here is the list of my symptoms:
Internet connection LED is blinking amber on the router
All lights on the modem are green and steady
I can connect to the router via 2.5 and 5 ghz wireless and hardwired connection
Here is what I’ve done so far:
Rebooted the modem and router multiple times - no difference
Hardwired a computer to the modem - computer was able to connect to the internet
Tried 2 different Ethernet cables between modem and router - no difference
Completed a factory reset - no help
Cannot get internet connection with the R7800 setup as an access point or router
Nothing notable in the log file on the router
No burn marks around RJ 45 jacks
I had the most recent firmware on the router so I did a roll back to an older version - this did not help
Not sure what else I can check. Is it now a door stop?
Thanks for the help in advance!
Model: R7800|Nighthawk X4S AC2600 Wifi Router
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