Orbi WiFi 7 RBE973
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R7800 in AP mode- cannot access web console from another subnet

StaticFree
Tutor

R7800 in AP mode- cannot access web console from another subnet

I set up the R7800 router in Access Point (AP) mode and have given it a static ipaddress.  Also disabled DHCP.

It is connected to my network on a VLAN with subnet ipaddress 192.168.100.4.  From my private subnet with different ipaddresses in the 192.168.1.xxx range, trying to logon to the Netgear R7800 fails with the error message:

 

404 Not Found

This server does not support the operation requested by your client.

 

I've searched the internet for this problem and see it has been a problem with just about all Netgear devices firmwares for many years back and to this date nothing has been done to fix it.  It seems that in the Netgear firmwares they coded a module that will not allow a client (like a Windows 10 PC) with a different subnet ipaddress from the R7800 subnet ipaddress to access the web server GUI html.  Login when the Windows PC is on the same subnet ipaddress as the R7800 works fine.

 

I tried updating to the latest firmwares including Voxel's latest firmware R7800-V1.0.2.80.5SF and the problem still exists.

Is there anyone at Netgear that can finally escalate this issue and get it fixed?

Message 1 of 4

Re: R7800 in AP mode- cannot access web console from another subnet

Message 2 of 4
StaticFree
Tutor

Re: R7800 in AP mode- cannot access web console from another subnet

Whether or not this issue is caused by disabled functions while in AP mode this is a bug that should be fixed by Netgear.  I can't believe they still have not addressed this issue.

Message 3 of 4
antinode
Guru

Re: R7800 in AP mode- cannot access web console from another subnet

> I set up the R7800 router in Access Point (AP) mode and have given it
> a static ipaddress. [...]

 

   Ok.

 

> [...] Also disabled DHCP. [...]

 

   Pointless?  Selecting "AP Mode" should do that automatically.

 

> 404 Not Found
> This server does not support the operation requested by your client.

 

   What, exactly, is looking for what, exactly, (without success)?

 

> I've searched the internet for this problem and see [...]

 

   Thanks for the helpful links.

 

> Is there anyone at Netgear that can finally escalate this issue and
> get it fixed?


   I'd expect so, but an actual support case is more likely find its
way to any such person than a complaint here is.

 

   I don't generally deal with local VLANs, so I know nothing, and I
can't see what's actually happening in your case, but I wouldn't expect
LAN operations between different subnets to work without involving a
router.  Hence, it's not obvious to me that there's actually a problem
(with the router) to be "fixed".

 


> Whether or not this issue is caused by disabled functions while in AP
> mode this is a bug that should be fixed by Netgear. [...]

 

   I doubt that the cause (bug or other) is a "disabled function"; more
likely, I'd say, it's some incompatibility between the expectations of
the relevant HTML and those of the user.

 

> [...] I can't believe they still have not addressed this issue.


   That's easy to explain.  How many users of this consumer-grade device
do you think might be affected by such a problem?  With the backlog of
more common bug-reports which Netgear must have, I'd be amazed if
anything like this ever bubbled to the surface.

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