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Forum Discussion

Elmer157's avatar
Elmer157
Tutor
Nov 27, 2023

R7800

Have a Motorola 8600 modem and shows working fine. Moved my system to a different part of the house. Issues began.  Modem indicates internet but R7800 indicates offline w error message  401 Unauthor...
Elmer157's avatar
Elmer157
Tutor
Nov 30, 2023
Moved everything back to original location. Same error messages. I use my iPad and iPhone w same connectivity issues. I use safari. I have no connection issues at work just home. Similar issues with my smart tvs. Cannot connect to the internet. Xfinity is my internet provider. Beginning to wonder if the router is bad. Hope not. I’m convinced that the solution is right there.
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Dec 01, 2023

 

Elmer157 wrote:
I use my iPad and iPhone w same connectivity issues. I use safari.

Aaarrrrrgggghhhh!

Apple is the devil's plaything.

 

NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities

 

Netgear also warns about Safari as not being any good for some operations.

 

Is that how you are trying to set up the router?

 

You said earlier:

 

I know the modem is working,as all the lights are up and running. The R7800 are flashing white as in the past. 2.4 and 5 g both flashing.

 

Which LEDs are flashing white? "Up and running" does not tell us much. The thing clearly isn't.

 

If it is the power LED that is not as designed. A flashing LED suggests corrupt firmware.

 

Beginning to wonder if the router is bad. Hope not. I’m convinced that the solution is right there.

I wouldn't jump to the conclusion yet, especially if you are relying on Apple's technology to set things up. Can you elaborate a bit more on how you are going about that?

 

You never did reply to the question about accessing this with the GUI. While a wired connection is the preferred option, you can also get in there with a wifi and a browser on a mobile device.