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R7960P updating issues 1.4.1.64
R7960P — Nighthawk X6S AC3600 Tri-Band WiFi Router Firmware version 1.4.1.64 will not update, have tried: automatiacally updating factory resetting the device, tried going through Advanced/Admini...
- Thank you Oldbob, I tried to same thing.
Do not buy netgear routers.
OldBob wrote:I have had the same problem all along with the R7960P that only updates the GUI and not the firmware or maybe it IS updating but not updating the number so it looks like I need an update all the time..I posted a question myself before i saw this post so maybe someone will finally see our issue and get this corrected. Love the router..but this feature has been a pain in my side and even customer support had no answers other than return router.
Hello OldBob,
Yes, it's a disappointing response from Netgear for $300 routers. Appearances suggest they've orphaned these things or are simply unable to keep up; their advisories indicates their entire router product line is affected by pre-auth vulnerabilities. We can't afford delayed or MIA responses like this so we've removed ours from service and are returning to open source routing solutions. It's a little more work up front but the flexibility is infinite. Good luck on your end!
Faced the same problem, learned about vulnerabilites and tried to update from V1.4.1.50_1.3.10. No luck, tried auto update, manual update and update from the Android app. Is it a known bug or the router was hacked and firmware updates got disabled? Looks like I will have to return it to Costco.
I've yet to see NetGear respond to this problem beyond the usual "taking it seriously" posts. I'd absolutely return the two we have if I could. Get the feeling they don't sell enough prosumer units to properly support them.
Same issue +several hours w online help only walked me through support through Nighthawk app and web interface update. I am hearing impaired...where is chat etc. I also have extended warranty, to no avail.
I find this issue not being addressed by Netgear just appauling. I have been a lifelong user of Netgear products and might be my last netgear router. I love the router but not being able to update firmware could be its downfall..There are lots of posts about this issue and none show a resolution..Chats are as helpfull as people can be but they just bring you to the usual support options and same results. Sending the router back was not an option as you dont necesarily get a new router back-sometimes reconditioned and you pay to send it back.
Maybe in the search of this forum you can search for Chat if that is more helpfull to you
Gabe4 wrote:Same issue +several hours w online help only walked me through support through Nighthawk app and web interface update. I am hearing impaired...where is chat etc. I also have extended warranty, to no avail.
