Orbi WiFi 7 RBE973
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R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

plemans
Guru

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

I've noticed some users have had luck with the latest firmware if they're running IPv6. 

seems like windows might be defaulting to IPv6 connections first and if that doesn't work to then go back to IPv4. Thats why the refreshing/reloading works for some. 

Message 51 of 100

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80


@monkeywrench202 wrote:

I guess no one has heard of any updates to fix DNS issues ?????????????

 


The bug has hit several models. Some people have certainly heard of fixes because they are testing beta firmware that appears to mend things.

 

There are several conversations going on about the problem. So that news might not have reached this one.

 

It does seem to be taking rather a long time to get fixed.

 

Message 52 of 100
FURRYe38
Guru

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

"https://kb.netgear.com/000062760/R8000-Firmware-Version-1-0-4-68    should fix that.    Please post if you try this and it works. "

Message 53 of 100

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

that is the firmware version I have been using for last two months, ending in 75, I tried everything to get version 80 or 82 to work and nothing worked , factory reset, and only thing that worked was roll back to version 75 , but if you change ipv4 to 8888  then both versions 80 and 82 will work because you are using google servers.

Message 54 of 100
OmgMav
Aspirant

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

Started having the same exact issue after updating the firmware to V1.0.4.120_10.0.91 on my R6400 router.

The DNS workaround seems to be helping so far.   Really sucks that they haven't provided a fix to it, and it somehow broke between the previous version I had loaded and this latest version.

 

 

Model: R6400|AC1750 Smart WiFi Router
Message 55 of 100
bkastel
Guide

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80


@monkeywrench202 wrote:

that is the firmware version I have been using for last two months, ending in 75, I tried everything to get version 80 or 82 to work and nothing worked , factory reset, and only thing that worked was roll back to version 75 , but if you change ipv4 to 8888  then both versions 80 and 82 will work because you are using google servers.


You have to change the DNS on EVERY device and NOT the router.  You also can't block port 53 which prevents someone from bypassing the router's DNS settings.  If it worked on the router then openDNS would work because it's a fixed DNS IP.  openDNS doesn't work and neither would Google (8.8.8.8).  Just go back to ...75.  Much easier and all functions work.

Message 56 of 100
Mustang_Gears
Aspirant

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

guys I'm glad I'm not the only having this DNS problem after updating firmware. (82) I have to keep refreshing a page twice to get it I hate it!!

 

what is the solution and how do I go roll back firmware or factory settings??

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 57 of 100
plemans
Guru

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

@Mustang_Gears rolling back the firmware is pretty easy. simply download the old firmware, extract it, and then follow the manual update process found in the manual for your device. 

Message 58 of 100
Mustang_Gears
Aspirant

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

when I tried the solution it disconnected me completely, I need to go back a firmware how do I do that?

Message 59 of 100
Mustang_Gears
Aspirant

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

thanks, whats the most stable version currently? I downloaded 1.0.4.68_10.1.75

 

I extracted the file Im pretty I just have to upload it through the site right?

Message 60 of 100

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80


@Mustang_Gears wrote:

I extracted the file Im pretty I just have to upload it through the site right?


What you call "the site" is probably the browser graphical user interface (GUI) for the router.

 

Not a site as most people know it but the "control panel" for the router.

 

Best accessed with a wired Ethernet connection.

 

How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

 

Remember to unpack the zip file that holds the firmware.

 

Message 61 of 100
OmgMav
Aspirant

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

I downloaded the previously released version of the firmware, and the issue is still there.   There were a ton of updates and security updates in that version.   If I go back 2 versions, I worry about the security issues.   Seems to me Netgear has an obligation to fix this very annoying bug.  Otherwise, it's time to switch to Belkin.

Model: R6400|AC1750 Smart WiFi Router
Message 62 of 100
FURRYe38
Guru

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

NG is aware of the issue. You'll need to revert back to FW version what works for you. Otherwise, you'll need to wait for NG to upate FW. 

 


@OmgMav wrote:

I downloaded the previously released version of the firmware, and the issue is still there.   There were a ton of updates and security updates in that version.   If I go back 2 versions, I worry about the security issues.   Seems to me Netgear has an obligation to fix this very annoying bug.  Otherwise, it's time to switch to Belkin.


 

Message 63 of 100
OmgMav
Aspirant

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80


R@FURRYe38 wrote:

NG is aware of the issue. You'll need to revert back to FW version what works for you. Otherwise, you'll need to wait for NG to upate FW. 

 



 


Considering it's been an issue now for months, across multiple firmware updates and multiple devices, I'd say they better get on it!  Otherwise, I, for one, will be switching to a different manufacturer.

Model: R6400|AC1750 Smart WiFi Router
Message 64 of 100
FURRYe38
Guru

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

NG doesn't make it known if or when new FW is forth coming. So you'll need to revert FW versions, wait or move on to something else. 


Good Luck. 

Message 65 of 100
bkastel
Guide

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

Maybe this will help: 

 

Goto https://www.netgear.com/support/product/r8000.aspx#Firmware%20Version%201.0.4.68

 

Look for "Downloads"

 

Select the "+" for previous versions and select 1.0.4.68 (this is the latest stable version)

 

select "download"

 

Now log into the admin settings for the R8000 router. (usually http://192.168.1.1/start.htm)

 

Select Advanced | Administrations | Router Update

 

Hit the "Browse" button to locate the file you downloaded from above then hit "Update".  It will do the rest.

 

I have never needed to do a factory reset and always had the settings saved.

 

 

Message 66 of 100

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

already tried that version does not work, still same problems, firmware ending in 80 or 82 have same dns issues, the only one working without dns issues is firmware ending in 75.

Message 67 of 100
atoner
Tutor

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

I've been plagued by this problem on my R8500 (FW V1.0.2.154_1.0.102) for months now, and it finally got annoying enough to investigate. I was happy to find the forum complaints but disappointed there's no firmware update yet. I picked this thread to reply since it has the most posts on the topic.

 

My problem was worst with Chrome on my work laptop, but recently seems to have affected other browsers and devices.

 

I rolled back to the V1.0.2.144_1.0.99 firmware, and so far - so good, with no DNS errors.

 

Here are two benchmarks to illustrate the problem:

  • DNSBench reported "DNS queries are not being consistently answered" with the 154 firmware but now says "DNS services are available and working." Oddly, DNSBench didn't raise an issue with DNS reliability in its conclusion report with 154. My router was at the bottom of DNSBench's response time list but is now near the top.
  • Namebench reported 111 ms average, 631 ms max with 7 NX (non-existant domains) on 154. Now I'm at 15 ms avg, 280 ms max, and no NX. This agrees with DNSBench, and my internet just feels "snappier."

 

So my questions are around what to do now.

  • I'm well out of warranty on this router. How do I get Netgear's attention and the possibility of trying a beta? I don't like rolling back to an older version with a security vulnerability.
  • Is the competition (especially TP-Link and Asus) markedly better with things of this sort? I'm kinda fed-up with Netgear creating problems like this, not giving any sort of announcement or work-around, not relasing a quick fix, etc. I've also had a couple of Netgear routers that just started polluting my network or acting funny after a few years. It is also annoying that I can't set my router to give out other DNS servers to DHCP clients - my only option is to set each client manually.
Model: R8500|Nighthawk X8 Tri-Band AC5300 WiFi Router
Message 68 of 100
bkastel
Guide

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80


@monkeywrench202 wrote:

already tried that version does not work, still same problems, firmware ending in 80 or 82 have same dns issues, the only one working without dns issues is firmware ending in 75.


The 1.0.4.68 firmware download version has the ...75 file in it.  It's confusing.  Open the zip file and you'll see it in there.

Message 69 of 100
Mustang_Gears
Aspirant

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80


@bkastel wrote:

Maybe this will help: 

 

Goto https://www.netgear.com/support/product/r8000.aspx#Firmware%20Version%201.0.4.68

 

Look for "Downloads"

 

Select the "+" for previous versions and select 1.0.4.68 (this is the latest stable version)

 

select "download"

 

Now log into the admin settings for the R8000 router. (usually http://192.168.1.1/start.htm)

 

Select Advanced | Administrations | Router Update

 

Hit the "Browse" button to locate the file you downloaded from above then hit "Update".  It will do the rest.

 

I have never needed to do a factory reset and always had the settings saved.

 

 


Thanks for the help Im trying 68 now

Message 70 of 100
CogX
Aspirant

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

I see R8500-V1.0.2.156_1.0.105 was released with a 11/5/2021 date.

Anyone tried it yet and know if it still has the "DNS probe" bug?

 

Like many Netgear router owners, I had initially updated to the firmware release from late summer (R8500-V1.0.2.154_1.0.102) only to immediately start having the very annoying DNS_PROBE_FINISHED_NXDOMAIN errors and thus after a few days reverted back to the previous firmware release.   There are several threads on this forum site for the DNS errors for all different router models and a few suggest that Netgear support has been working on a fix for the past month or so. 

 

Message 71 of 100
Hopper15
Star

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

Still no fix. Is this really going to drag into 2022.

 

Message 72 of 100
robjak
Luminary

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

yeah  no fix.  NETGEAR sucks. 

Message 73 of 100
rcollette
Aspirant

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

Same issue.   I've got a house full of leviton devices that randomly disconnect now because of this.  Going back and adjusting DNS settings on all devices is not an option.   This will be my last netgear purchase. 

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 74 of 100
FURRYe38
Guru

Re: R8000 - Have to load every page 2x after installing V1.0.4.74_10.1.80

The solution was this:

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R8000-Have-to-load-every-page-2x-after-insta...

 

 

Or revert FW back to what was working. 


@rcollette wrote:

Same issue.   I've got a house full of leviton devices that randomly disconnect now because of this.  Going back and adjusting DNS settings on all devices is not an option.   This will be my last netgear purchase. 


 

Message 75 of 100
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