Orbi WiFi 7 RBE973
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(R8000) Stopped access, do not reset, do not update firmware

paiva1982
Initiate

(R8000) Stopped access, do not reset, do not update firmware

Yesterday, 06/11/2020, after updating the firmware to version 1.0.4.52_10.1.67, the problem occurred.
The router has lost access.
I cannot access through www.routerlogin.net or 192.168.1.1.
I tried to reset to the factory default anyway (7 seconds, 30-30-30). The LED is not flashing in amber.
The LED remains in amber for a while. Then it flashes with white LED.
I tried to reinstall the firmware on a router without the setup, with the TFTP2 tool, but I always get the message "unable to get responses from the server".
I get ping 192.168.1.1 return through the prompt. It's the only sign I'm getting.


Any suggestion ?


I'm out of ideas

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 4

Accepted Solutions
plemans
Guru

Re: (R8000) Stopped access, do not reset, do not update firmware

Is there a reason you're using tftp2? 

also, are you on windows? if so, follow this guide

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

 

just make sure you enable tftp 

https://www.thewindowsclub.com/enable-tftp-windows-10

 

and here's a video walk through. 

https://www.youtube.com/watch?v=R9DLrLQrpaw

 

and if that doesn't work, you can try using nmrpflash

https://github.com/jclehner/nmrpflash

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Message 2 of 4

All Replies
plemans
Guru

Re: (R8000) Stopped access, do not reset, do not update firmware

Is there a reason you're using tftp2? 

also, are you on windows? if so, follow this guide

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

 

just make sure you enable tftp 

https://www.thewindowsclub.com/enable-tftp-windows-10

 

and here's a video walk through. 

https://www.youtube.com/watch?v=R9DLrLQrpaw

 

and if that doesn't work, you can try using nmrpflash

https://github.com/jclehner/nmrpflash

Message 2 of 4
paiva1982
Initiate

Re: (R8000) Stopped access, do not reset, do not update firmware


@plemans wrote:

Is there a reason you're using tftp2? 

also, are you on windows? if so, follow this guide

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

 

just make sure you enable tftp 

https://www.thewindowsclub.com/enable-tftp-windows-10

I used TFTP2 because of this article.

https://kb.netgear.com/19841/Reinstall-the-firmware-on-a-router-without-the-setup-CD-recovery-tool

 

Your recommendation to enable TFTP worked very well.
I managed to reflash the firmware.
The equipment became accessible again.
Thank you.

Message 3 of 4
plemans
Guru

Re: (R8000) Stopped access, do not reset, do not update firmware

Glad to hear you got it working again!

Let us know if you have any more issues and we're happy to help

Message 4 of 4
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