Orbi WiFi 7 RBE973
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Re: R8000 Update stuck and will not boot back up after latest firmware upgrade.

Not applicable

R8000 Update stuck and will not boot back up after latest firmware upgrade.

I did a firmware upgrade last night and now the system can't connect. All the lights were on like it was working and nothing was working.

 

After 2 hours I rebooted. Now the system just cycles. All lights then it looks like it tries to boot because I get an occasional ping response but then it reboots. 

 

I tried doing a factory reset and nothing. Any ideas??

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 9

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plemans
Guru

Re: R8000 Update stuck and will not boot back up after latest firmware upgrade.

try the nmrpflash then

View solution in original post

Message 4 of 9

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plemans
Guru

Re: R8000 Update stuck and will not boot back up after latest firmware upgrade.

You can try recoving it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10

and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw

and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflash

Message 2 of 9
Not applicable

Re: R8000 Update stuck and will not boot back up after latest firmware upgrade.

The tftp isn't working because the R8000 is cycling. I tried running a ping in a separate cmd window so I could time the tftp as soon as I see it reply but it stops replying before the transfer finishes and I get a "Connect request failed"

Message 3 of 9
plemans
Guru

Re: R8000 Update stuck and will not boot back up after latest firmware upgrade.

try the nmrpflash then

Message 4 of 9
Not applicable

Re: R8000 Update stuck and will not boot back up after latest firmware upgrade.

I can't get nmrpflash to work on my Mac. I downloaded nmrpflash-master.zip extracted it and there is no nmrpflash in the directory to sudo run?

 

Message 5 of 9
Not applicable

Re: R8000 Update stuck and will not boot back up after latest firmware upgrade.

I I downloaded the NPcap and installed to get rid of the missing dll error. The nmrpflash -L only displays my eth and wifi mac addresses. The ping response isn't long enough for me to get the net# for the router?

Message 6 of 9
plemans
Guru

Re: R8000 Update stuck and will not boot back up after latest firmware upgrade.

You don't need a net# for the router. did you scroll down and read through how to use it? 

Message 7 of 9
Not applicable

Re: R8000 Update stuck and will not boot back up after latest firmware upgrade.

Sorry I miss understood. I followed the instructions and received an error "Timeout while waiting". I had the router off, started the nmrpflash and immediately turn it on when the waiting for connection appeared. Image file attached of error.

Message 8 of 9
Not applicable

Re: R8000 Update stuck and will not boot back up after latest firmware upgrade.

I tried a couple of more times and it finally took. Thanks for helping out with resolving this!! 

Message 9 of 9
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