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Internet speed test "Good", phone app shows111.33 down, 9.8 up
Panel lights:
Power: Solid white
Internet: flashing white
2.4: solid white/flashing white
5:solid white/flashing white
And ethernet connections all white
Problem:
I'm using the "Smart connect" function (and have tried with it off) and our network devices are all experiencing bad connectivity and numerous drop outs. The "home testing" on the phone app shows huge variance with connection rates, 95% signal and only 6Mbps, press again and 95% signal and up to 108Mbps from the same location (say lounge).
If however I enable a guest network and allow open access (no PW) all devices have no issue connecting to this and retain a stable connection, but at only 2.4 which is expected - even in the more remote areas of the coverage.
I've scanned channels and tried both the "any" option and also fixed the channel to the "great" one. No difference.
from the downgraded version. Once downgraded, then do the factory reset/reinstall. Reason why is old settings can cause issues when switching between firmwares.
Try installing version 1.0.4.28 of the firmware over a hardwired connection, then do a factory reset and a clean install (not from backup). Then disable auto-updates and try it. the newer versions have netgear armor and some devices struggled with armor
Factory reset and firmware updated to latest but no change.
Unable to maintain a connection on either 2.5 or 5, or combined.
Only the guest network works and holds a connection on 2.4.
Hard wired Ethernet connections also fine - 110Mbs
The logs are a bit odd, it seems that the firmware resets the time back to Dec 21st 2020
and then the time gets re-sync'd (read bottom up):
[Time synchronized with NTP server] Sunday, Feb 07,2021 20:38:14 [Internet connected] IP address: 82.4.185.97, Monday, Dec 21,2020 09:40:31 [Internet disconnected] Monday, Dec 21,2020 09:40:31 [DHCP IP: (192.168.1.4)] to MAC address 00:90:A9:............, Monday, Dec 21,2020 09:40:14 [DHCP IP: (192.168.1.3)] to MAC address 8C:EC:4B:........., Monday, Dec 21,2020 09:40:11 [DHCP IP: (192.168.1.2)] to MAC address 00:1D:94:......, Monday, Dec 21,2020 09:40:09 [Initialized, firmware version: V1.0.4.68_10.1.75] Monday, Dec 21,2020 09:40:07 [Time synchronized with NTP server] Sunday, Feb 07,2021 20:36:48
Where can I get that from? I can only see the latest version on the downloads tab
The reset that I've just undertook (an hour or so ago) automatically picked up the latest - so how do you prevent that when factory resetting? I assume I have to disconnect from the modem and then what - hard wired from where and how?
Just reading a few of you other posts in relation to this issue. You've previously advised:
"For best results, I've seen people reset the router, then manually update the firmware, then do another factory reset and clean install. Its a bit long of a process but its worked for some when they're having issues on the newer firmware."
from the downgraded version. Once downgraded, then do the factory reset/reinstall. Reason why is old settings can cause issues when switching between firmwares.
