R8000 will NOT register to Readycloud

[Nighthawknoob]

Hello,

So I am trying to register my R8000 router (frimware version V1.0.3.4_1.1.2) through the admin page but I get the error message:

"Registration failed. Please check your user name and password and try again."

I know I am putting in the username and password right seeing as to how I can logon to the ReadyCloud website.

Here are some troubleshoot steps that I have tried (all through the admin page):

1) Factory reset

2) Reinstall firmware using Netgear support

3) Change password of ReadyCloud to not include special characters

4) Make another ReadyCloud account

5) Wait a week and try again

Nothing seems to be working. I would appreciate any adivse!

 2f

[mwall · Accepted solution]

Hi, the message I got was

Registration failed. Please check your user name and password and try again.

By coincident I found a comment in a forum that ReadyCloud do not accept certain characters in the MyNETGEAR password.  I removed a "&" character and just used letters and digits in my password. 

After that it worked!

So Netgear should definitely corrct the bugs in their software. There is a lot of people out there struggling with this issue.

Thanks for your replay

[storm1985]

The username should be the my.netgear.com account email address. Make sure you can login to readycloud.netgear.com with the same account.

[Dootchie]

Same issue. using my username and password and i can log into readycloud.netgear.com and my.netgear.com, but I get "Registration failed. Please check your user name and password and try again." when trying to register.

[JamesGL]

Hi All,

Please check this KB article for ReadyCloud users.

http://kb.netgear.com/app/answers/detail/a_id/30671/~/readycloud-to-mynetgear-single-sign-on-faq

[JamesGL]

Hi All,

We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 

[mwall]

Unfortunately it did not help....Very complicated and error prone routers...

[JamesGL]

Hi mwall,

Are you having problems with ReadyCloud as well? What is the exact error message or scenario that you are experiencing with ReadyCloud.

[mwall · Accepted solution]

Hi, the message I got was

Registration failed. Please check your user name and password and try again.

By coincident I found a comment in a forum that ReadyCloud do not accept certain characters in the MyNETGEAR password.  I removed a "&" character and just used letters and digits in my password. 

After that it worked!

So Netgear should definitely corrct the bugs in their software. There is a lot of people out there struggling with this issue.

Thanks for your replay

[JamesGL]

Hi mwall,

Thank you for the update. Good to know it is working now.