R9000 dropping internet connection on WiFi and Ethernet.

[Edwardlotz]

My R9000 started dropping connection on both types of connections yesterday. Any thoughts on how to fix or anyone having this issue?

Also the internet connection light on the front of the router is white and does not turn red showing that the there is no internet.

After the x8000 issues I had I am very upset if this router has a similar problem.

Thanks

[Edwardlotz · Accepted solution]

Netgeat believes it is the modem. They are replacing it. I hopes this takes care of the problem. 

[michaelkenward]

What firmware version do you have on the device? A number is more useful than "the latest". (It may not be by the time people read this.)

There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

This bit is puzzling.

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@Edwardlotz wrote:

Also the internet connection light on the front of the router is white and does not turn red showing that the there is no internet.

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There is no "red" option for the internet LED. It is either white (connected), blinking white (traffic flowing) or off (no cable connected).

There is a manual for the R9000 somewhere at the end of this link:

>>>> Nighthawk X10 R9000 | AD7200 Smart WiFi Router| NETGEAR Support <<<<

And what is the modem in front of this thing? 

[Edwardlotz]

1.0.4.2 firmware

[Edwardlotz]

Sorry I was thinking of the range extenders I have the led for the internet stays white and does not goes dark when internet is lost.

[Edwardlotz]

The modem is a NETGEAR 700 model up to 400 MHz downloads.

[michaelkenward]

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@Edwardlotz wrote:
1.0.4.2 firmware

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As that is pretty fresh, you probably installed it yourself.

Did you reset the router to factory settings after the firmware flash?

New firmware sometimes introduces changes that are not compatible with the old configuration.

So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.

This is a nuisance because you then have to reconfigure the device all over again.

You can backup your settings before you reset and restore them later. But that may just bring back the fault. Then again, at least you will know if the reset fixed the problem.

[michaelkenward]

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@Edwardlotz wrote:
The modem is a NETGEAR 700 model ...

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That isn't a Netgear model number. D7000? C7000?

If it is one of those, then it is a modem-router. To avoid trouble, that entails configuring either the modem or the router in a way that disables its router bit.

[Edwardlotz]

Cm700

[michaelkenward]

"Simple" cable modem. No router bit to worry about.

Do its LEDs look right when you lose the connection?

I assume that you checked with your Internet service provider for problems.

[Edwardlotz]

The router lights look normal. The internet light is on. Yea checked with cable company and they have no problems. Also the router returns to working state after restart.

[michaelkenward]

.... and the reset suggestion?

[Edwardlotz]

Just reset it and set it up. So far everything seems to be running fine.

[Edwardlotz]

Just reset it and setup all my settings again. Everything so far is fine.

[Edwardlotz]

Well a day after reset it started dropping connection again. I am at a lost now other than to return it.

[Edwardlotz]

System Up Time 27:30:24

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN 1000M/Full 1560503 1449625 0 217510 491685 00:28:54 LAN1 Link down 1455404 2277350 0 9079 4729 -- LAN2 Link down -- LAN3 Link down -- LAN4 1000M/Full 26:57:26 2.4G WLAN b/g/n 300M 70 646 0 0 0 27:16:05

for some reason I can not log on to the two range extenders. They are in my apartment and I guess I have to be in the apartment to do it even thought they use the same WiFi name. 

I see the wan has been up for only 29 minutes. Could it be the CM 700 modem dropping connection?

[Edwardlotz]

Here is the attachment of the statistics. 

[Edwardlotz]

Is there directions on how to access the modem and get the logs you need?

[Edwardlotz]

I thnk I found what you are looking for.  Didn't know I could do this.  Should I change the Modems Password from the generic one like to do the routers?

[Edwardlotz · Accepted solution]

Netgeat believes it is the modem. They are replacing it. I hopes this takes care of the problem. 

[Edwardlotz]

I cut and pasted and must have left that line out by mistake. I checked and it basically the same as the 2.4 WiFi band. I have the newest ad WiFi turned off since I have nothing now that uses it.

[Edwardlotz]

Thanks for that info. I needed something with a stronger range cause I supply WiFi to my duplex apartment so it has to reach there. So I wanted the addition of triband and smart connect which I didn’t see on the r7800. I originally went with the R8000 and has WiFi dropping all the time. Still have that holding a door open somewhere😉. So I have until the end of the month to determine if I will keep th R9000. It does have the range and when it works the tenets have no problems. 

[michaelkenward]

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@Edwardlotz wrote:

I wanted the addition of triband and smart connect which I didn’t see on the r7800. 

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The R7800 now supports smart connect. It came with a recent firmware update. 

R7800 Firmware Version 1.0.2.52 | Answer | NETGEAR Support

You  might like to turn off another new extra, "the NETGEAR auto firmware update feature".