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Forum Discussion
R9000 weak signal
I have had weak signal from the first time I opened the box on 03.02.2021, infact the 5ghz reaches one meter and nowhere further. I tried upgrading firmware to the higest 10.0.5.28, didn't work, I do...
No idea about the legal situation in Malaysia, responsible and service oriented retailers and resellers are certainly offering some kind of DoA - otherwise you know one to avoid in the future.
Reads like a clear hardware issue to me. Head to https://www.netgear.com/support/contact.aspx, and follow the process of "Replace my defective product". Provide the same information shown here in the community, and add a link to your post here.
thanks for the reply.
Managed to return it to retailer and get my full refund as I had contacted Netgear the next day after purchase and Netgear support couldn't help.
The hunt for a good router begins again
Hope you are aware that this is most likley not a systematic R9000 issue, much more it reads like a hardware issue with the specific device.