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RAX120 and FireTV Can't Connect, Internet on PCs works

OnTheBrink20
Aspirant

RAX120 and FireTV Can't Connect, Internet on PCs works

All other internet connections in our home work except for our FireTV sticks. I have one FireTV stick that will connect to the WiFi but shows no internet. (They all started this way.) I decided to reset another FireTV stick to factory settings and now it won't connect to our WiFi when going through the setup process. The message displayed is "Cannot contact Amazon.com".

I updated the firmware on the RAX120 to v1.2.2.24.

I've shutoff and rebooted the router and the FireTV numerous times.

I've confirmed with our internet provider that our internet signal to the house is good and working as intended.

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
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FURRYe38
Guru

Re: RAX120 and FireTV Can't Connect, Internet on PCs works

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FURRYe38
Guru

Re: RAX120 and FireTV Can't Connect, Internet on PCs works

Please visir and post about this over in the RAX WiFi 6 forum:

https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/bd-p/en-home-routers-nighthawk-wif...

 

Good Luck.

Message 2 of 4
OnTheBrink20
Aspirant

Re: RAX120 and FireTV Can't Connect, Internet on PCs works

I just de-registered all FireTVs. I went through the factory reset process using my phone's hotspot. The FireTV stick then went through an update process and completed the setup, including registration. I then turned off my hotspot and was able to connect to my WiFi.

Seems as if the FireTV sticks needed an update... wish it would do it without all of this nonsense.

Thanks for the help @FURRYe38 

Message 3 of 4
FURRYe38
Guru

Re: RAX120 and FireTV Can't Connect, Internet on PCs works

Contact Amazon regarding there product. 


Good Luck. 

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