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Forum Discussion

sjh750's avatar
sjh750
Aspirant
Jun 11, 2018
Solved

RMA Address

I've completed most of the process to return my router for RMA exchange, but, I have no address to ship the unit to. Is this supposed to be part of the email information? I have my RMA number and s...
Troubleshooting
  • Blanca_O's avatar
    Blanca_O
    Jun 11, 2018

    Hi sjh750, 

     

    You're most welcome. 

     

    Regards, 
    Blanca 
    Community Team

broken-router's avatar
broken-router
Aspirant
Jun 27, 2018

Thanks. I did see your original post but I was hesitant to use it because I tried looking it up and only found Tracelogix as the address owner.  I would hate to send it to the wrong place. I just find this whole RMA process just unbelievable for a company this big. I guess I’ll just have to keep my fingers crossed and hope I really do get my router fixed and returned.   

  • WTAF's avatar
    WTAF
    Aspirant
    Jun 27, 2018

    You would think the instructions page for how to send back a product would have the address clearly posted...

     

    You're right though, the address comes up as belonging to another company.

  • Nobodycares123's avatar
    Nobodycares123
    Star
    Jun 27, 2018

    The address and information were what I received in a Private Message from Blanca (Netgear moderator). It is accurate.

    • Nobodycares123's avatar
      Nobodycares123
      Star
      Jun 27, 2018

      This is the full message as received (with private info redacted). Note that the address is also under their "Contact Us" corporate address.

      "

      Thank you for responding. It shows in our system that you opted for ....allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out to your address.

      Below is the address where you can send the defective product:


      NETGEAR Returns 
      3605 Knight Road, Suite 101 
      Memphis Tennessee (TN), 38118

       

      You may also check the link below for further details on the Netgear Warranty Return Policy.

      http://kb.netgear.com/app/answers/detail/a_id/1113/~/warranty-return-policy

       

      Thank you for choosing NETGEAR."

      • kingz's avatar
        kingz
        Aspirant
        Aug 28, 2018

        I had to dig in these forums to find the return address to return a switch.

        Why are the emails not being sent or why is the shipping address not available on the website after the product is selected to be returned???