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Forum Discussion
Solved
RMA Address
I've completed most of the process to return my router for RMA exchange, but, I have no address to ship the unit to. Is this supposed to be part of the email information?
I have my RMA number and s...
Hi sjh750,
You're most welcome.
Regards,
Blanca
Community Team
Hi.
Still don't know where to send faulty arlos after RMA completed.
Please send me an address.
It's been posted 8 times already in this thread.
Read it
WTAF wrote:
It's been posted 8 times already in this thread.
Not all customers with granted RMA are US based.
Netgear doesn't answer. Reading the thread also gives that information to anyone needing help.
The only answer is going to be the same US RMA address. If that's not what is needed then I guess this person is going to have a fun time getting anyone at Netgear to actually do their jobs.
WTAF wrote:
If that's not what is needed then I guess this person is going to have a fun time getting anyone at Netgear to actually do their jobs.
Well, please be realistic. Netgear does send the RMA information out in an email. Yes, we have received several of these emails over the years. The problem with this process is that email is more a worldwide war site - to many email providers block emails to aggressively. That's the problem. And email users fail to find the RMA email e.g. in the Spam or whatever special inbox in case an over pedantic email system has not let it in. That's the even bigger problem. It's a little bit cheap to blame the sender of the email. Especially because they do everything right - if neither Google not Microsoft large clouds are blocking these emails, things are right.
Netgear on the other hand should be aware of that, and add the RMA address to the online Web interaction. Again for the records, I'm adding the community manager in charge ChristineT to carry this awareness into the organisation.
