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Forum Discussion
Restarting nighthawk
Hello, I have to restart my router each morning because for some reason it stops putting out wifi every day. We didnt use to have the problem and then when we got FIBER wifi installed we have had t...
Sorry I dont know that much about it. It seems as if the problem would have been with cox since it started when they switch the wifi. But then they said everything is good on there end. I have tried all the basic stuff. Unplugging, restarting, updating and no solution.
Cox usually has a modem for their service. I didn't know they actually had fibre to the home. Its usually fibre to a node and then coax to the home.
From my research of "Icontrol" cox, i get a lot of home security devices/automation.
So I'm more curious about what your actual setup is.
maybe it is for the home security that we have. I dont think we have a modem currently. Could that be the problem? Before we used a modem and router now it is just the router
Again, something is supplying the router.
You might have home security but something else is connected to the router. We're trying to determine if that device has its own integrated routing fuctions.
Its just frustrating i cant just have someone talk me through it for free and i have to pay $90 when it is an issue with their router. They should want to help and it be a smooth process
rwwilson03 wrote:Its just frustrating i cant just have someone talk me through it for free and i have to pay $90 when it is an issue with their router. They should want to help and it be a smooth process
Is it an issue with their router though? Or is it an issue with the way cox setup the system? Since it was working fine before. That's the problem.
I assure you, they do want to help, but they can't offer support free for the life of a product or they'd lose money big time. They offer it for free for 90 days to ensure people can get their systems setup and working. And they do warranty products. But past that, they're aren't home users IT department for free. They will help if you want to pay for it.
But if should you choose to pay for it, they'll still need basic information like what the routers connected to.
If its in a double nat, it can cause instabilities. Which is why i keep trying to figure out what gateway its connected to. Trace the wire. Find out where coax enters the home and find out what gateway/device it is. They all have a label with model number on them. They're required to.
plemans wrote:
From my research of "Icontrol" cox, i get a lot of home security devices/automation.
I did the same search and got the same result. Not a modem or ONT in sight. Just this security thing and a defunct (?) ISP.
I'm afraid that rwwilson03 really is going to have to dig into the cupboard under the stairs and look at the label on this thing.
Without that information, everyone is shooting in the dark. Paying for help will not suddenly make clearer the identity of this anonymous box.
Unfortunately, "FIBER wifi" is a meaningless label. (wifi isn't fibre.) Every Internet service has fibre somewhere. That's just a marketing label in many cases. It is there to persuade customers that this is a "go fast" service.
