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Forum Discussion

Philbomb's avatar
Philbomb
Aspirant
Apr 30, 2018
Solved

Router Dropping Internet Connection

My router drops it's signal multiple times daily.  I downloaded an update about two weeks ago.  Prior to the update. this was not happening.   What do I do to regain a consistant signal?
Troubleshooting
  • Blanca_O's avatar
    Blanca_O
    Jun 13, 2018

    Hi Philbomb, 

     

    Have you tried changing the channel on the router? 

     

    You may want to try to play around with the channels to see which channel is best to use.

     

    Here's a reference of how to change wireless channel: 

    https://kb.netgear.com/23783/

     

    Regards, 
    Blanca 
    Community Team
     

JamesGL's avatar
JamesGL
Master
May 04, 2018

Hi Philbomb,

 

Does it happen on both wired and wireless devices?

Have you reset the router to factory default?

  • Philbomb's avatar
    Philbomb
    Aspirant
    May 04, 2018
    It happens on wireless connections. Yes, I reset the router to factory specs.
    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jun 13, 2018

      Hi Philbomb, 

       

      Have you tried changing the channel on the router? 

       

      You may want to try to play around with the channels to see which channel is best to use.

       

      Here's a reference of how to change wireless channel: 

      https://kb.netgear.com/23783/

       

      Regards, 
      Blanca 
      Community Team
       

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jun 17, 2018

      Hi Philbomb, 

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

       

      Regards, 
      Blanca 
      Community Team