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Forum Discussion
Daddysmell
May 06, 2019Guide
Router Dropping Internet Connection
I just updated my modem from spectrum and now I cant keep a connection. I have rest my router but again when I stop for the evening or if I leave my internet goes down.Help
Why does not Netgear hav...
- May 07, 2019
Thank you! I have a tech coming out to look at the system.
IrvSp
May 07, 2019Master
I have the same modem from Spectrum, a Technicolor make. That 'T' in the middle of the model number is for eMTA, a Telephone modem. I've had some problems with it dropping Internet connections at first. Called Spectrum and complained and a tech was sent. Found a problem with my line and it was too high in voltage. Installed a transformer/filter and have not had a problem since.
Might want to contact Spectrum. The Phone agent COULD NOT see a problem though, but agreed to send a tech out. Give that a try and see what happens. Had an Arris TG1672G before this one. It has the Puma 6 chipset so I wanted it replaced. My 'feel' of the Internet immediately felt faster with this modem (it is not a router).
My connection has been stable since the installation of that device where the line comes into the house to be split out to TV and Internet.
Daddysmell
May 07, 2019Guide
Thank you! I have a tech coming out to look at the system.