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Forum Discussion

fanildean's avatar
fanildean
Follower
May 30, 2022

Router can't detect internet from my new Modem

My current setup involves an XFinity gateway router connected to a Netgear R6700AX – AX1800. This setup has no problems. I am trying to remove the XFinity gateway from the equation and replace it w...
Troubleshooting
michaelkenward's avatar
michaelkenward
Guru - Experienced User
May 30, 2022
fanildean wrote:

However when I try to connect the Surfboard to the Netgear router, the router can’t detect any internet connection. The internet LED is red, while the other lights are green.

 

As well as the reset, did you start the network in the expected order?

 

Be sure to restart your network in this sequence:

  • Turn off and unplug modem.
  • Turn off router and computers.
  • Plug in and turn on modem. Wait 2 minutes for it to connect.
  • Turn on the router and wait 2 minutes for it to connect.
  • Turn on computers and rest of network.