NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Router status shows DIsconnected but all clients can access internet
My router R9000 Firmware V1.0.5.36. It keeps showing Disconnected for Internet (See pic). But any clients connected WIFI to this router can access internet without any issues. Firmware checking is fine. A switch on the same subnet can check its firmware,too. I have a firewall in front of this device. So I suspect it might block this router to internet but don't know which port/URL is required. Any helps, please?
7 Replies
What does the status show if you temporarily remove this firewall device infront of the router and just connect the router to the ISP modem/ONT directly...?
Remove firewall help with the connection. My router shows green status. Don't know which port/URL destination of this router model pointing to.
Your Firewall seems to be interferring with reading status fully thru the Firewall out to the ISP modem/ONT. That status dosn't rely on a port or url, I believe it's a handshaking item thats done between routers to routers and routers to modems.
You might ask the Mfr of this device for help and information regarding it. I presume they should know what is happening to cause that...Could be a minor tweek on the firewall to get the router to report correctly.
