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Forum Discussion

Desticole's avatar
Desticole
Aspirant
Nov 11, 2020

Router will not connect with internet so I can’t update the firmware

I’ve been trying to update my firmware so my router can start working again. Unfortunately the router will not connect with the internet no matter how many times I’ve tried to set it up. I don’t know what else to do.

2 Replies

    • Desticole's avatar
      Desticole
      Aspirant
      I’ve done that and the router won’t connect with the internet. No internet connection means no updating the firmware. I’ve tried to go to the advanced setup and put in the MAC address on there to see if it will connect and no matter how many times I’ve done the setup, it won’t connect to the internet.