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SSID password not recognized for printer but IS accepted for laptop-- same R7000 router for both.
My router is working wonderfully; never a minute's trouble. I took my laptop away from home and when I returned my laptop no longer recognizes my printer via wifi. Both my laptop and printer are su...
I do not know how/where to post Accepted Solution; plz tell me, and I will do it. I looked at the Help menu; says to click Solution on the reply. I do not see Solution anywhere.
Been a while since I used R7000. I receive new router regularly at no cost so at present I am playing with R7800. Netgear router GUI is similar style so let's try, once you log into the router go to the basic wireless page, there wireless option, wireless passphrase(wireless key) -length can be 8 to 63 long numeric or alpha character, next you can see actual key string. Copy it down and enter it when you set up the printer. Now I hope your memory is refreshed since you did it once. Sorry I am not good at writng instructions.
I have no idea how to log into my router. Yes I set the router up--- but w/ LOTS of help from Netgear and calls to Windstream, my ISP. It was difficult to set up but has worked flawlessly ever since. When I looked online for help w/ my issues, the suggestions were to use the code on the bottom of the router, which I have tried--- that code goes to the router but not to my private wifi network. Even so, I tried it anyway.
AbigailSAdams wrote:I have no idea how to log into my router. Yes I set the router up--- but w/ LOTS of help from Netgear and calls to Windstream, my ISP. It was difficult to set up but has worked flawlessly ever since. When I looked online for help w/ my issues, the suggestions were to use the code on the bottom of the router, which I have tried--- that code goes to the router but not to my private wifi network. Even so, I tried it anyway.
I think you are confusing hardware you have? What I suspect you have is a MODEM from you Internet Service Provider (Windstream) and a Netgear router, the R7000. The MODEM is connected to the ROUTER. The ROUTER (R7000) should be the one providing the WIRELESS SSID.
Most MODEM's do have a a password on the bottom of the modem. Netgear ROUTER's do not, they use default User ID's (admin) and password (password). You access BOTH the MODEM and ROUTER using a BROWSER of your choice. In the ADDRESS BAR of the browser you enter the address of the ROUTER or MODEM and then provide the USER ID and PASSWORD.
The picture I posted above is what you should see if you did it correctly.
You can also find the ROUTER address by opening a CMD prompt in Windows (Windows Key + R) and entering CMD, press enter and then at the command prompt enter IPCONFIG and you'll get results like this:
==========
C:\>ipconfig
Windows IP Configuration
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::5824:8732:3f2c:ea8c%16
IPv4 Address. . . . . . . . . . . : 192.168.1.30
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :===================
Use the address for the DEFAULT GATEWAY (you might have a different one) for the address in the address bar of your browser. Once you enter that and press enter you should see a request for a USER ID and PASSWORD, enter admin and password for those and you should then be able to follow my post above.
Use the the 'password (network key) you see there on your browser for the Printer key and you should connect.
They say a picture is worth a thousand words, so here is a picture of what you should do to get into the Router setup:
I'm using Firefox as my browser. Just enter 192.168.1.1 into the address bar (it will default to 192.168.1.1/start.htm or you could enter that if you wish as well) and you should see the Authentication Required box. Enter admin and password for User Name and Password.
If you DO NOT see the above, then enter 192.168.0.1 or whatever address you saw as the DEFAULT GATEWAY when you run IPCONFIG.
Once in follow my other directions to locate your wireless key.
I'm wondering if your modem is NOT bridged and is putting out a Wireless SSID? Hence you had two passwords/keys to be used. If you attach some devices to the modem and others to the router they can NOT see each other? Might be best to call Windstream and have them check to see if it is bridged and you only have 1 2.4Ghz SSID?
I don't believe it's bridged. Odd thing is that it's worked well for the 1 1/2 yrs I've had it--- until Friday evening. I took my laptop away fm home for the afternoon and when I returned home and tried to print wirelessly fm my laptop Fri night, that's when the fun began. Nobody has been here working on my equipment; nobody has reset anything. I'm totally puzzled. My printer shows a wifi symbol, and I looked to be sure that it's logged into my wifi network--- it says the name of my network but printer will not accept my "key," which I determine to be my password. It's the only password I've ever used. All other devices accept the password.
AbigailSAdams wrote:I don't believe it's bridged. Odd thing is that it's worked well for the 1 1/2 yrs I've had it--- until Friday evening. I took my laptop away fm home for the afternoon and when I returned home and tried to print wirelessly fm my laptop Fri night, that's when the fun began. Nobody has been here working on my equipment; nobody has reset anything. I'm totally puzzled. My printer shows a wifi symbol, and I looked to be sure that it's logged into my wifi network--- it says the name of my network but printer will not accept my "key," which I determine to be my password. It's the only password I've ever used. All other devices accept the password.
Unfortunately without screen captures or connecting to your computer it is really impossible to tell what is going on or has happened.
I think this could be the possible reason though. Let me recap what I think was/is going on:
- You said you took your laptop outside of your home and when you took it back you couldn't print.
- Your laptop IS connected to a network.
- Your Printer I think you also said is connected as it has the wireless icon showing on it.
- You seem to be trying to use the password (Network Key) that is on the bottom of 'something' that I think is the MODEM.
- You don't know if your MODEM is bridged or not?
- Your laptop can't see your printer and hence you can't print.
- You WERE able to do this before you took the laptop outside of your home.
OK, if the above is true this is what I now think?
- Your laptop is connected to your MODEM.
- Your Printer (since it didn't change) is connected to your R7000 and hence you LAN (Local Area Network).
- Laptop and Printer are using 2 different SSID's and hence are on 2 different Networks
This probably happened because the Laptop will try to connect to networks it knows. I assume at one time before you got the R7000 it connected to your MODEM. So the culprit here is the Laptop, it needs to be connected to your R7000 and that should fix it.
You can verify this by connecting to the R7000 as I've shown you in other screen captures. Two more for you:
On the above screen select the circled box (click on it). Then you'll see something like this:
That is a list of connected devices to your R7000 network. I suspect you'll see the printer but NOT the laptop. If so I am right and just connect the laptop to the R7000 SSID.
I guess it would help us all if you took SCREEN CAPTURES of what you are seeing/doing and posted them here. Here is a link that tells you how to do it:
http://windows.microsoft.com/en-us/windows/snipping-tool-faq#1TC=windows-7
It works for W7 and above. Save the capture and then post it into your reply using the button on the menu above that is 2 to the right of the smiley face. Browse to where you saved the capture from the snipping tool and then insert it into your reply.
