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Bl0812's avatar
Bl0812
Initiate
Nov 12, 2020
Solved

Setup R7000

Setting up R7000 for the first time. Getting message no internet connected. Contacted internet provider and svc ok coming into modem. Unplugged both the modem and router and continue to get no internet message.
  • Do you have the r7000 or the r7000P?

    What firmware is on it? 

    What modem are you connecting it to?

     

    power off both the modem and the router. disconnect coax from the modem.

    connect coax back to modem. power it on. give it several minutes. 

    connect lan cable from modem to wan port on router.

    power the router on. give it several minutes. 

    then try the setup using a pc/laptop. 

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Do you have the r7000 or the r7000P?

    What firmware is on it? 

    What modem are you connecting it to?

     

    power off both the modem and the router. disconnect coax from the modem.

    connect coax back to modem. power it on. give it several minutes. 

    connect lan cable from modem to wan port on router.

    power the router on. give it several minutes. 

    then try the setup using a pc/laptop.