This Serial number has already been registered in our system by a support representative.

[schmidew]

Hello,

I purchased 2 R7000 routers.  One of the registrations went perfectly, but the other returned the error:

"This Serial number has already been registered in our system by a support representative."

How can I register my R7000 properly?

Thank you,

Eric

[Retired_Member · Accepted solution]

Contact support or exchange it and try again.

[Retired_Member · Accepted solution]

Contact support or exchange it and try again.

[schmidew]

I couldn't find the chat support link at first on the website!  Within a couple minutes everything was cleared up.

Thanks for the response:)

[norbert_seifert]

This Serial number has already been registered in our system by a support representative.
4CP1567KAxxxx

What can i do?

[Retired_Member]

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@norbert_seifert wrote:

This Serial number has already been registered in our system by a support representative.
4CP1567KA0559

What can i do?

---

Contact support or exchange it and try again.

[Retired_Member]

FYI

It appears NG is registering replacements when issuing RMA's I tried to register replacement after checking it was already on my device list with registration date of original.