Trouble upgrading firmware R7000-V1.0.11.100_10.2.100

[Garlou]

So I got an email saying I need to upgrade my firmware, so I went on the Netgear site and downloaded the software.  It came in a folder and the file said:  R7000-V1.0.11.100_10.2.100.chk   which I could not open on my Mac by clicking on it.  So I opened up http://www.routerlogin.net and went to Advanced and then Administration, and then clicked on Router Update and saw my firmware version was V1.0.9.88_10.2.88   but when I clecked on Check, it said  No new firmware version available.   So now I am confused on what to do.  How would I load this new V1.0.11 firmware if it says I am up to date?   Sorry, I am new to this.

Thanks

[michaelkenward · Accepted solution]

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@Garlou wrote:

So I got an email saying I need to upgrade my firmware, so I went on the Netgear site and downloaded the software.  

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Those mass mailings go out from time to time. They aren't the result of Netgear inspecting your router and checking its firmware.

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@Garlou wrote:

So I opened up http://www.routerlogin.net and went to Advanced and then Administration, and then clicked on Router Update and saw my firmware version was V1.0.9.88_10.2.88   but when I clecked on Check, it said  No new firmware version available.  

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That's not reliable either. It can miss "hotfix" updates, for example.

If you visit the support pages:

Support | NETGEAR

you can feed in your model number and find the documentation for your hardware.

It will also have any firmware for your device.

Check the section in the manual about manual updates.

[michaelkenward · Accepted solution]

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@Garlou wrote:

So I got an email saying I need to upgrade my firmware, so I went on the Netgear site and downloaded the software.  

---

Those mass mailings go out from time to time. They aren't the result of Netgear inspecting your router and checking its firmware.

---

@Garlou wrote:

So I opened up http://www.routerlogin.net and went to Advanced and then Administration, and then clicked on Router Update and saw my firmware version was V1.0.9.88_10.2.88   but when I clecked on Check, it said  No new firmware version available.  

---

That's not reliable either. It can miss "hotfix" updates, for example.

If you visit the support pages:

Support | NETGEAR

you can feed in your model number and find the documentation for your hardware.

It will also have any firmware for your device.

Check the section in the manual about manual updates.

[TOOMUCHSAUCE]

Download the firmware manually. Unzip and drop the *.chk file on your desktop. Log into your router, go to Advanced--> Admin --> Router Upgrade. There you can manually browse to the firmware file. Do that and select upload. 

[Garlou]

Thank you!

Did this and it upgraded fine.   I was just confused because it said no new updates were needed.

Lou

[Garlou]

Thanks!  I did waht TOOMUCHSAUCE said and it worked.    I was just confused because my router check said I was up to date, but you explained it doesn't always catch these updates.

Lou