Unable to Login to Netgear Nighthawk App Using iPhone

[trader88]

I am currently unable to login to my Netgear Nighthaw app via my iPhone.  Firmware up to date and had already uninstalled/installed Netgear app.v  Router is working fine and am able to log-in using my desktop but keep getting the message "WiFi Not Detected" when using my phone app.  Router not in AP mode and "Local Network" is enabled.  When I try again, the "Logon timed out, please try again" appears.

This has been going on for 2 weeks now.

Any helpful suggestions will be very much appreciated.

[trader88 · Accepted solution]

I was able to fix the issue by doing a factory reset of my Netgear Nighthawk R7960P router.

Here's what I did:

1.  Uninstall my Nighthawk app

2.  Factory reset of my router

3.  Reinstall the Nighthawk app

Hope this helps.  Thanks to everyone who responded.

[frenchcamp49er]

Im getting the same thing, di you get it to work?

[trader88]

Negative.  It would work for about an hour after I reboot my router (R7960P) but would stop working again after that.  

[ascernas]

Hi,

I am using iPhone too, have you updated the Nighthawk app today? They recently released a new version that metions bug fixed and some. Hope that can help

[frenchcamp49er]

Thanks, yes Im on the current version.

[michaelkenward]

Something seems to have broken the iPhone app. Lots of reports around here. Try the "apps" section.

It isn't clear if it is something that Apple did or if it is Netgear being slow to catch up with things.

[frenchcamp49er]

I really think it’s a Netgear issue as I tried it on an iPhone with an older iOS version and got the same result

[ascernas]

Quick question. Are we all using the same router model? Mine is R9000 and using firmware v1.0.5.18 (not latest) and using iOS 14.4 with latest Nighthack app and I haven't got this issue at all.

I was on iOS 14.3 yesterday and older Nighthawk app when I saw this thread and didn't have any problems either. So I don't think is app related but a combination of router firmware, app and network where router is.

[michaelkenward]

---

@ascernas wrote:

So I don't think is app related but a combination of router firmware, app and network where router is.

---

That makes sense. The trouble is that it is hard to pin down the exact sequence. People see an update and automatically assume that this caused the problem.

Something more subtle may well be in play here. That's why it helps to provide as much detail as possible.

If it is a firmware issue, then rolling back to earlier versions should restore functionality.

Unfortunately, it is probably harder to go back to an earlier app version. Android and iOS don't seem to allow that.

[trader88 · Accepted solution]

I was able to fix the issue by doing a factory reset of my Netgear Nighthawk R7960P router.

Here's what I did:

1.  Uninstall my Nighthawk app

2.  Factory reset of my router

3.  Reinstall the Nighthawk app

Hope this helps.  Thanks to everyone who responded.

[frenchcamp49er]

Thanks. Did you reapply the current firmware?

[trader88]

Yes, the firmware updated automatically when I did the factory reset, which was the same firmware that I had.

[trader88]

Also, I used the app to install the router settings instead of doing it on the desktop.

[Dingerdi]

I am having the same problem - unable to login to Netgear Nighthawk App using my iphone. But was unsure about doing a factory reset of my router for fear it would create more problems. By resetting to factory defaults does that create any issues?

[frenchcamp49er]

I would not do that, I dont think it would help. I be;eive it to be a firmware problem with the router.

[antinode]

> [...] By resetting to factory defaults does that create any issues?

   It typically forces you to reconfigure your router.  Should be
harmless otherwise.

> I would not do that, I dont think it would help. I be;eive [...]

   I don't know if it would or not.  In such a situation, some folks
would run the experiment.

      https://en.wikipedia.org/wiki/Scientific_method