Orbi WiFi 7 RBE973
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Re: Unable to download windows updates when connected to r7000

PatrickE2
Guide

Unable to download windows updates when connected to r7000

I have an odd issue. Starting a couple of months ago I can no longer download windows updates when connected to the router. This is true for all PC's in my home (4). Windows update will recognize that there are updates available, but remains at 0% download progress. Bypassing the router immediately starts the download. I have tried updating to latest firmware (1.0.11.116) and also reset to factory default, but still the same problem. Any idea what could be causing this? I never had issues like this in the past. 

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 12
plemans
Guru

Re: Unable to download windows updates when connected to r7000

Have you tried a different dns provider? 

Try googles at 8.8.8.8 or 8.8.4.4

cloudfare: 1.1.1.1

 

what modem/gateway do you have?

Message 2 of 12
PatrickE2
Guide

Re: Unable to download windows updates when connected to r7000

I am connected to a smart hub ZTE MF279T, and I have already tried Cloudfare and Google both on router level and device. 

Message 3 of 12
plemans
Guru

Re: Unable to download windows updates when connected to r7000

that hub has its own integrated router functions. 

do you have it in passthrough/modem only mode? 

or the Netgears IP address in its DMZ?
or the netgear in access point mode? 

 

otherwise you're running a double nat. 

https://kb.netgear.com/30186/What-is-Double-NAT

Message 4 of 12
PatrickE2
Guide

Re: Unable to download windows updates when connected to r7000

Yes it's in passthrough. No problems with automatic updates for other software, only windows update.

Message 5 of 12
plemans
Guru

Re: Unable to download windows updates when connected to r7000

does it work if you put the hotspot back in router mode and the netgear in access point mode? 

Message 6 of 12
PatrickE2
Guide

Re: Unable to download windows updates when connected to r7000

I'll give that a try after work and let you know. Thanks for your help.

Message 7 of 12
PatrickE2
Guide

Re: Unable to download windows updates when connected to r7000

Well, apparently it's not possible to turn off the NAT on the ZTE.... so I set the R7000 to AP mode instead. I've got a online connection but not able to access the R7000 in this mode at all. Using the IP 10.0.0.1 gets me a "connection timed out."

Message 8 of 12
plemans
Guru

Re: Unable to download windows updates when connected to r7000

that's because in access point mode, the zte assigns the ip address for the router. Log into its attached devices page (or equivalent) and it should show the r7000's ip address.
Message 9 of 12
PatrickE2
Guide

Re: Unable to download windows updates when connected to r7000

The ZTE's router is junk. Does not show IP's on connected devices, only mac address.

Message 10 of 12
PatrickE2
Guide

Re: Unable to download windows updates when connected to r7000

Ended up resetting the router, entered in IP manually, then back to AP mode. Seems to be working fine now, but sad not to be able to use any of the routers features such as QoS, access control etc.

Message 11 of 12
plemans
Guru

Re: Unable to download windows updates when connected to r7000

If the zte had better or even just properly function settings, would could get it working. 

Its sad when you're limited because of other equipment. 

Message 12 of 12
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