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olaf-01's avatar
olaf-01
Follower
Mar 18, 2021

Used equipment security

I purchased a modem and router from a friend.
This morning his son texted me with my Internet speed, "238 download 14 upload Just ran a test on your WiFI đź‘€đź‘€đź‘€".
WTF! Not cool! How do I make sure he cannot get onto my home network.

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What modem and router is it? 

    Did you factory reset it and do a new install? 

    That'd be the first thing I'd do with anything new. 

    Push and hold reset for 7-15 seconds while its powered on, then do a new install on it. 

     

    • labatt's avatar
      labatt
      Mentor

      Make sure when you do the reset and reconfigure to use a different SSID and passphrase. If you use the same SSID for some reason at least change the passphrase.