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atmike1005's avatar
atmike1005
Follower
Jan 15, 2024

When trying to log into my router it is sending me here, http://www.msftconnecttest.com/unauth.cgi

When trying to log into my router from my computer using the password on the router all of a sudden it is sending me here, http://www.msftconnecttest.com/unauth.cgi to do a router password reset.

If I use me phone it logs in as normal.

What is causing this?

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    atmike1005 wrote:

    When trying to log into my router from my computer using the password on the router all of a sudden it is sending me here, http://www.msftconnecttest.com/unauth.cgi to do a router password reset.

    If I use me phone it logs in as normal.

    What is causing this?


    Could it be your browser?

     

    What link are you using to get at the router?

     

    The IP address or routerlogin.net?

     

    What modem/ONT/gateway connects the R7800 to the Internet?

     

    How do you log in with the phone? An app? A browser?

     

  • plemans's avatar
    plemans
    Guru - Experienced User

    What router do you have and what modem/gateway is it connected to? 
    I see that result a lot when I'm swapping to a new modem and it hasn't ben provisioned by my ISP yet.