NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JimPhelps's avatar
JimPhelps
Initiate
Apr 18, 2020
Solved

Wi-Fi Router

I installed a Netgear router, AC2600, and a Newgear modem, CM1100, to replace my old Spectrum modem and Netgear R6300 router.  When I hardwire a computer to the modem, I can get to the internet.  However, the router does not get an internet connection.  Did I overlook something for the router.  I does work prefectly with the Spectrum modem.  Does anyone have any idea what I can do?

  • Even through the cm1100 has 2 ethernet connections, unless your isp supports multiple public ip addresses (most don't) or your router supports wan aggregation (r7450 doesn't), only 1 port is usable. 

    So make sure its only the router plugged into the modem.

     

    power off the modem and router and disconnect everything from both.

    connection coax to modem. 

    power modem on and leave it for 3-4 minutes. 

    then connect ethernet to wan port on router.

    power up router. give it the same 3-4 minutes to fully boot.

    then see if it works. 

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Even through the cm1100 has 2 ethernet connections, unless your isp supports multiple public ip addresses (most don't) or your router supports wan aggregation (r7450 doesn't), only 1 port is usable. 

    So make sure its only the router plugged into the modem.

     

    power off the modem and router and disconnect everything from both.

    connection coax to modem. 

    power modem on and leave it for 3-4 minutes. 

    then connect ethernet to wan port on router.

    power up router. give it the same 3-4 minutes to fully boot.

    then see if it works. 

    • JimPhelps's avatar
      JimPhelps
      Initiate

      Thank you veru much.  This is finally working the way it should.

      • plemans's avatar
        plemans
        Guru - Experienced User

        Glad to hear it! If you mark it as solved, it'll help the next person with that issue.