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Forum Discussion
Crypto87
Aug 06, 2022Aspirant
Wifi no internet but ethernet works
Wifi will loose internet access but ethernet works fine. Have to reboot router to fix
FURRYe38
Aug 06, 2022Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure the wifi button on top of the router is ON. IF thats OFF, press it for 5 seconds then release. Wifi LEDS should turn ON for 2.4 and 5Ghz.
Has a factory reset and setup from scratch been performed since last FW update?
Crypto87
Aug 07, 2022Aspirant
Firmware Version is V1.0.4.84_10.1.84
i think the modem is EU2251 from Spectrum. Just upgraded from a Spectrum Cisco Model DPC3010. WIFI internet cuts out with both. Wifi is on just connected with no internet. I have not done a factory reset.