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Re: Wifi no internet but ethernet works

Crypto87
Aspirant

Wifi no internet but ethernet works

Wifi will loose internet access but ethernet works fine. Have to reboot router to fix
Message 1 of 16
FURRYe38
Guru

Re: Wifi no internet but ethernet works

So what NG router are you referring too? 

 

 

Message 2 of 16
Crypto87
Aspirant

Re: Wifi no internet but ethernet works

Nighthawk R8000
Message 3 of 16
plemans
Guru

Re: Wifi no internet but ethernet works

What error do you get? 

Are you able to connect to the wifi but it says "connected, no internet" 
What actually happens?

What modem/gateway is the router connected to? 

Message 4 of 16
FURRYe38
Guru

Re: Wifi no internet but ethernet works

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Be sure the wifi button on top of the router is ON. IF thats OFF, press it for 5 seconds then release. Wifi LEDS should turn ON for 2.4 and 5Ghz. 

 

Has a factory reset and setup from scratch been performed since last FW update? 

Message 5 of 16
wcalifas
Prodigy

Re: Wifi no internet but ethernet works

Try a different firmware for that router and see if that helps it. Maybe upgrade or downgrade the firmware depending which firmware it has.

Message 6 of 16

Re: Wifi no internet but ethernet works


@Crypto87 wrote:
Wifi will loose internet access but ethernet works fine. Have to reboot router to fix

The lack of detail there may explain why you have had so many different suggestions. (I'd avoid changing firmware until you have tracked down the problem.)

 

Before diving too deeply, try answering the question that @FURRYe38 asked about the modem/gateway.

 

Which firmware version do you have on the R8000?

 

Does this happen with all wifi clients?

 

Then there i the question from @plemans "What error do you get?"

Message 7 of 16
Crypto87
Aspirant

Re: Wifi no internet but ethernet works

Phone and camera use the wifi and I have only 2 bars with the cell so I'll notice nothing loads while on the phone. Had a Cisco modem and just upgraded to an unknown modem from both from Spectrum. Same issue with both however.
Message 8 of 16
Crypto87
Aspirant

Re: Wifi no internet but ethernet works

Firmware Version is V1.0.4.84_10.1.84

i think the modem is EU2251 from Spectrum. Just upgraded from a Spectrum Cisco Model DPC3010. WIFI internet cuts out with both. Wifi is on just connected with no internet. I have not done a factory reset.

Message 9 of 16

Re: Wifi no internet but ethernet works


@Crypto87 wrote:

 

Just upgraded from a Spectrum Cisco Model DPC3010.

 


Did you have wifi problems with the old modem?

 

Did you reset the router when you changed the modem?

 

That tells it to forget settings inherited from the old modem.

Message 10 of 16
Crypto87
Aspirant

Re: Wifi no internet but ethernet works

Yes same issue with both modems and I have rebooted the router after replacing the modem
Message 11 of 16
FURRYe38
Guru

Re: Wifi no internet but ethernet works

Has a factory reset and setup from scratch been performed since last FW update? 

Does the router feel extra warm or hot on top? 

 

How do you have Basic wireless settings and Advanced wireless settings configured? Under Advanced Tab/Advanced Settings/Wireless Settings 

Any Wifi Neighbors near by? If so, how many?

 

Your modems don't have wifi or built in routers. 

 


@Crypto87 wrote:

Firmware Version is V1.0.4.84_10.1.84

i think the modem is EU2251 from Spectrum. Just upgraded from a Spectrum Cisco Model DPC3010. WIFI internet cuts out with both. Wifi is on just connected with no internet. I have not done a factory reset.


 

Message 12 of 16
Crypto87
Aspirant

Re: Wifi no internet but ethernet works

It's a little warm. 3 other wifi in range. I haven't done any changes to wifi settings or a factory reset even after a new update
Message 13 of 16
FURRYe38
Guru

Re: Wifi no internet but ethernet works

I would try a factory reset and setup from scratch.

 

I also recommend placing a laptop cooler under the router for additional cooling.

 

Message 14 of 16
Crypto87
Aspirant

Re: Wifi no internet but ethernet works

Nighthawk R8000
Message 15 of 16
Crypto87
Aspirant

Re: Wifi no internet but ethernet works

Did a factory reset. May be up to a few days before it does it again if it does do it.
Message 16 of 16
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