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Re: Wired router losing connection with PS5 every 15 minutes

InsanityOfPigs
Aspirant

Wired router losing connection with PS5 every 15 minutes

Howdy all. I'm having some issues with my router dropping connection randomly. Sometimes it feels like every 15 minutes but it's only really noticeable when gaming and in the middle of a game. I have an aris surfboard and it's connected to the router. The router has a wired connection to my computer and then my PS5.

 

Obviously the issue is it sometimes drops me out of the game and I do some competitive gaming with friends and it's gotten tiring. The issue has been going on for about three months and I've confirmed with my ISP that it's not them; they gave me a router/modem with their company and my connection was stable for four days with it. Running the cable through my current moden and the connection is stable too. I'd like to try to figure out if I can edit or change my router to make it work, before buying a new router before even knowing if it'll fix the issue.

 

I've tried setting a static IP with my PS5 and the router. I've tried port forwarding. I've tried basically everything I've read online about fixing it. Firmware is up to date and I havent seen any posts about the FW causing issues with the connection.

 

Any help is appreciated, this is my last stop nefore i roll the dice and buy a new router.. probably not a netgear one either, haha. Thanks!

 

 

 

Model: R6230|AC1200 Smart WiFi Router Dual Band Gigabit
Message 1 of 5
plemans
Guru

Re: Wired router losing connection with PS5 every 15 minutes

1. what actual surfboard is it? 

2. what firmware version are you on?

3. the ps5 is hardwired in? 

4. have you tried setting up the ps5 in the netgears DMZ?

Message 2 of 5
InsanityOfPigs
Aspirant

Re: Wired router losing connection with PS5 every 15 minutes

1. what actual surfboard is it? Arris SB8200

2. what firmware version are you on? The most recent, V1.1.0.110_1.0.1

3. the ps5 is hardwired in? Yep, and the hardwire worked fine when connected directly through the surfboard

4. have you tried setting up the ps5 in the netgears DMZ? I'm not quite certain what the DMZ is, but I did try to allocate a specific IP to the PS5 per instructions I found online. Didn't seem to work.

Message 3 of 5
plemans
Guru

Re: Wired router losing connection with PS5 every 15 minutes

Message 4 of 5
InsanityOfPigs
Aspirant

Re: Wired router losing connection with PS5 every 15 minutes

I already port forwarded for the PS5, as I did before and it didn't seem to change anything  (It seems the DMZ thing does something similiar to port forwarding). However, I did factory reset the router last night (And input a dedicated IP and port forwarded again after the reset) and it appears to have solved the issue. I believe the factory reset did it somehow. The only game I had issues with the connection was Hell Let Loose, but I seldom play that game so its hard to tell if its the game or my internet; but all my other games didnt have any issues as they usually do. This might be resolved. I'll comment again if it has issues. Thanks for your help!

Message 5 of 5
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