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amedisone's avatar
amedisone
Aspirant
Nov 29, 2020

Wireless and WPS button steadily on and won;t reset

I have a netgear R7000 I have recently purchase and set up with EXPRESSVPN firmware installed.  I have followed all the directions but when I connect via RJ45 to my AQUOS TV and Samsung DVR to the router they do not work.  Did some research and found that I can reset the connection by re-registering the IP address by pressing the WPS button for 10 seconds after unplugging the TV and DVR.  This worked for the DVD but not for the TV and the WPS light is steadily on and will not turn off, same with the wireless button.  Both are on and will not turn off. To try and resolve this I RESET the router to factory setting and still the WIRELESS and WPS button is steadily on when I try to manually reset or turn off the wireless button.  Has anyone experience this and what was the solution.

 

Best Regards

Crosby

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 29, 2020

    Expressvpn is a 3rd party firmware solution.  You'd want to contact them for assistance since you're using 3rd party firmware and not the official firmware. 

    • amedisone's avatar
      amedisone
      Aspirant
      Nov 30, 2020

      I am aware of the third party software being used, it still happens after resetting the router back to factory settings and the third party software is removed.