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Forum Discussion
X4S R7800 Router WiFi Stops Working After Random Periods - Cannot Turn Back On
Got an R7800 in the summer. For most of the last month it has been playing up, and has a very specific and very important issue which I believe is a hardware flaw. I approached NETGEAR for support, b...
Hi again!
First, I like to mention that there is actually circumstances that can make your Netgear router act up like you descriebed. And that is if your using "DSF" channels on the 5GHz wifi. This can make your Netgear router automatically disable your wifi signals, if it suddenly detects signals coming in. I had this issue years back, where I had used channel 128(I believe) for years without issues and then I suddenly had issues with wifi disabling itself.
If you live near airports or military camps.....or just within range of a nearby radar transmitter, you can get this is issue with 5GHz wifi. Solution is to try other wifi channels....usually the lower non-dsf channels are the most "compatible" ones! ;-)
And just to make this complete(some people overlook this), if you have moved the router or installed new wifi equipment at your house(like those troublesome Google Chromecast devices that made a lot of trouble with peoples wifi at home)....this could perhaps make your Netgear become unstable too....just to let you know, even "experts" sometimes overlook little details like these! ;-)
Regarding RMA, you can check if your router is within warranty here = https://www.netgear.com/mynetgear/registration/Product_WarrantyCheck.aspx
If my memory serves me correct, within the "MyNetgear" menu your router should be listed(if registered) and if it's within hardware warranty, you can select it and push a button option to open a RMA ticket!
Hope this was helpfull.
Thanks yet again for this informative and helpful response!
I can confirm that 5G was never set to a DSF channel, but on 40 and 44 when manual, and on Auto otherwise. 2G was tried on Auto, as well as 6 and 11. These channels specified above should be good to go, so I sadly have to eliminate this possibility too.
As for new equipment being installed. No Chromecast in the home, although I do have two Alexa/Amazon Echo Dot devices in use, and a WiFi Yeelight lamp. Crucially, they all were working fine - the router did not have this WiFi turn-off problem from the beginning but only developed it gradually. No device had changed on my network for a couple of months before the problems begun. Crucially, I also tried eliminating potential problematic devices by only allowing devices to connect to the router in a "vet" process:
1. I would connect one device. Let the router work with that one for a while.
2. Then add one more, etc etc.
I do not believe I verified a single device causing the problem. If anything the problem seemed random, and happens regardless of device(s) connected to the router.
I have proceeded to ask for an RMA. I really hoped this is something the forum has heard of before, to avoid the hassle of a return and replacement - but so long as that solves my problem I will be okay!
Okay!
Well, let us know if a replacement unit fixed the issue or not...could help others save time(and tears) if encountering same issue! ;-)
Cheers!
I certainly will do so. And of course I hope the problem does not repeat, which may indicate something beyond hardware!
Most stable version for the R7800 is .68. Everything after seems to go downhill. I would factory reset before and after you load that version. If that does not fix your problem, I'd try Voxel's firmware where many have had success with. Voxel is stock with upgraded packages so don't be scared of it.
