being disconnected while on hold waiting for technical support

[Janisavage]

my mobile app is stuck on the log into your router screen
Im using the default name and password and its telling me its wrong?

I've recently purchased this router RAX450 so I was calling tech support for assistance but getting disconnected - tried 3xs

[michaelkenward]

---

@Janisavage wrote:

my mobile app is stuck on the log into your router screen

What does that mean? Which app? Which login screen?

---

@Janisavage wrote:

Im using the default name and password and its telling me its wrong?

What is the exact error message?

To get back to the defaults in the label, do a reset.

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

---

@Janisavage wrote:

I was calling tech support for assistance but getting disconnected - tried 3xs

---

I hope you are not calling someone on the phone. If so, it won't have been Netgear.

There is no phone support. You do it via the support portal:

Contact Us | Support | NETGEAR

Start here:

MyNETGEAR | Product Registration

Start a case and, with luck, they will contact you.

---

@Janisavage wrote:

I've recently purchased this router RAX450

---

Really? I cannot find that. RAX45 yes.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Look for the model number on the label on the device.

Begin with the Quick Start/Installation Guide.

You may have done this already. I can't tell from your message.