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Forum Discussion
doylebl
Jul 01, 2020Aspirant
cannot remember security question answers
I have tried to factory reset 8 times and it keeps asking the security questions everytime..no idea what to do next ?
- May 23, 2020
Hi,
it finally works for me :). There were two errors in the whole configuration. One on the netgear switch. From this video, I understood how to make a TRUNK port on a NETGEAR switch:
https://www.youtube.com/watch?v=zKpYQ2SinuM
and in the Static MAC Address setting on the switch, I forgot to assign the MAC address to the correct VLAN.
The error on the UniFi side was that in the WIFI settings it is necessary to set the tagging of VLANs in two places as in the driver on the PC. So also in the mobile application on my mobile ...I don't understand what a mistake they have. But and only after I set up the same VLAN in both places, it started to work :).
I've actually done it several times for 10 seconds and nothing...even tried 30 and that didn't work
michaelkenward
Jul 02, 2020Guru - Experienced User
There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
Maybe you need a longer press on the reset button.