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Forum Discussion
Ahall1113
Jun 14, 2021Aspirant
connecting security camera issues
I have an Arlo 4 Essential and it will find the wifi but not allow the set up. All of the troubleshoot from Arlo has been done and they have determined that it is due to the firewall settings on my r...
plemans
Jun 15, 2021Guru - Experienced User
without security, did it connect?
I don't have that specific router but I have quite a few netgear routers. I also have a ton of IoT devices like thermostats, arlo cameras, switches, ring cameras, nest camera, etc and I haven't had issues connecting any of them.
Did you check which versions of the firmware you installed? or what one you're on?
Ahall1113
Jun 15, 2021Aspirant
I worked chronologically backwards to the previous 2. I am not at home to attempt more currently. Without security, it still did not connect. the only way it was able to connect is thru the hotspot on my phone. All my working devices were set up on my previous netgear router. It is just since this nighthawk purchase that it has been an issue. I alos, contacted Xfinity to have them check settings on that end but none exist as it is just my ISP. I changed the modem from the SB6124 I believe to this currrent SB 6190 on Saturday thinking it was possibly the only device older than 18 months but that was not it either.
- plemansJun 15, 2021Guru - Experienced User
The version I'd recommend is more than 2 versions back. The version prior to netgear armor is 1.0.4.28
Try that version and after installing it, do a factory reset, and then a new install. Don't use a backup configuration.
- Ahall1113Jun 15, 2021Aspirant
I will give that a shot tonight.