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Forum Discussion
m4jorth0m
Sep 29, 2020Initiate
night Hawk x6 R8000 - Can't connect to the internet
Yesterday all of the sudden we couldn't get any internet connection to any of our devices. The router showed it's amber color so I reset the Modem. After doing that, there was no change. I plugged th...
- Sep 29, 2020
What modem do you have?
Try powering off the modem and router. Disconnect all the cables from both (even coax from modem)
Then connect coax back to modem and power it on. give it several minutes.
Then connect the modem to wan port on router.
power the router on and give it several minutes.
plemans
Sep 29, 2020Guru - Experienced User
What modem do you have?
Try powering off the modem and router. Disconnect all the cables from both (even coax from modem)
Then connect coax back to modem and power it on. give it several minutes.
Then connect the modem to wan port on router.
power the router on and give it several minutes.
- m4jorth0mSep 29, 2020Initiate
Ah I installed netgear genie, it prompted me to reboot. After that I turned followed your steps to start up the modem, waited, then the router, then it worked. Awesome. I restarted them each so many times, now I know that I should do them in order I guess. Thanks!