Orbi WiFi 7 RBE973
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nighthawk x42 R7800 refuses to factory reset

csridgway
Aspirant

nighthawk x42 R7800 refuses to factory reset

I've been going through the steps to reset my router.  Holding the reset button does indeed cause the router to reboot, but not reset to factory.  I need to wipe this thing and start from scratch, but no matter what I do, when it reboots, it's setup like it was.  Firmware is the latest out there. 

 

Nighthawk x42 R7800 AC2600

Firmware: 1.0.2.82

Model: R7800|Nighthawk X4S AC2600 Wifi Router
Message 1 of 4
plemans
Guru

Re: nighthawk x42 R7800 refuses to factory reset

have you tried logging in through the browser and going: 

Advanced-->administration--->backup settings--->erase

Message 2 of 4
csridgway
Aspirant

Re: nighthawk x42 R7800 refuses to factory reset

I did. That sort of erased half the settings, but not the admin stuff. Super weird. It finally came back up, but it won't see random things that are connected. It's gonna go in the trash. Where it belongs.
Message 3 of 4
plemans
Guru

Re: nighthawk x42 R7800 refuses to factory reset

prior to trashing it, I'd try 2 other things. 

1. reinstall the firmware to it. maybe its corrupt. i recommend version 1.0.2.68, then try the factory reset, reinstall

2. there are 3rd party firmwares out there for the r7800 like ddwrt and others. I've heard good things about them. 

 

Message 4 of 4
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