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Forum Discussion

mwchaudhry's avatar
mwchaudhry
Follower
Dec 02, 2021

please contact your ISP to find the root cause of DHCP failure

Last night my router ASUS AC1750 working fine, today morning router data light got red, after logging on router got below message:

 

> Please check the connection setting is correct

>Please contact your ISP (Internet Service Provider) to find out the root cuase of DHCP failuer.

 

Severl times i called to WOW but then say we do not provide solution in souter becuase this is not our product.

 

Then i bought new router now NETGEAR AC1750 (R6400) still facing same issue on new router, now no idea what and where is issue.

 

Regards

 

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 03, 2021

    what modem/gateway do you have from wow?

    Usually when 2 different devices from different manufacturers are having the same problem,it isn't those devices but what they're connected to.