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Forum Discussion

Elajay's avatar
Elajay
Follower
Apr 15, 2023

why is Netgear65 not available, only Netgear 5G?

How am I able to recover access to 2.4GHz? can only access 5G.

 

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Apr 15, 2023
    Elajay wrote:

    How am I able to recover access to 2.4GHz? can only access 5G.

     

    Which router are we talking about?

     

    Many come with something called "smart connect". These broadcast with 2.4 GHz and 5 GHz with the same SSID and password.

     

    The idea is that your wifi clients will connect to the one that works best for it. If something doesn't work with 5 GHz, it will connect to 2,4 GHz.

     

    Manuals are always a good place to start.

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Look for the model number on the label on the device.

    That page will also have any software, firmware and drivers for your device, if they exist.

    Look for a section in the manual called something like Enable or Disable Smart Connect.