Help disabling Armor

[italianbeef]

Can someone help me figure out how to disable Armor? It's been causing me numerous issues, especially with video conferencing software.

I go into the Nighhawk app -> Settings -> Security -> slide the enable netgear armor swith to OFF, but it always times out with an error saying the process took too long (60 seconds).

Help!

[plemans]

Try uninstalling the app and reinstalling it? 

Do you have a different device to try? 

[italianbeef]

Yes - I've tried installing the app on another device, same problem. Rebooted router, restarted app.

[plemans]

If you really want it disabled, factory reset the router and reinstall it. 

[italianbeef]

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@plemans wrote:

If you really want it disabled, factory reset the router and reinstall it. 

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Thanks, but I've seen in other threads that doesn't work. The device is registered with the Armor service and it's immediately activated again after the factory reset?