Betreff: HomePod Mini Not working on MR60 Mesh WHEN Satellites are NOT Plugged in

[McRip2012]

Got the same issue with my MR60 + satellites. I really hope netgear will fix this some time soon.

[DariosaurusRex]

Another frustrated owner. I own 3 HomePods, when i turn off the satellites, everything works great, once they're on... can't connect to them. Any news on a software fix for this?

[DariosaurusRex]

your support page doesn't work 

[jaymz69]

I am tired of wasting almost a year on this issue with no help from Netgear. Surprised this company is even runinng - upper management even know of this? Tax season I am throwing Netgear away and buying the compition! I got way more support from Apple on a device half the cost. I wish I knew someone in the media to give this story too..... well....

I even posted on Twitter and it gets ignored. Just tired of this product, the company, and its lack of service!

@Christian_R 

[DariosaurusRex]

I was told today to go get another one from Costco and “try” to see if it works out… seriously

[jaymz69]

Really? Wow, at least you were told something, and what about ALL the others customers with the same issue Netgear???? I just posted this thread on Twitter on Netgear... see if we can get some traction on this.,..

[DariosaurusRex]

I had a couple of tweet going out as well.

[GregCro]

I was contacted via Twitter DM (after posting on their Twitter). A support person is supposed to be contacting me, so we'll see if that helps. 🤷‍♂️

[DariosaurusRex]

i guess two tweet in one day about it, just did it... let me know if they come up with the "oh, you'll have to return it" solution 

[glenn_]

keep us posted. hopefully this company that sold us this lemon can come good by fixing the issue in a software update.

[jaymz69]

I been tweetng but nothing yet... Glad to hear it got some attention somehwere... 

[jaymz69]

what is the tweet link - I want to retweet it and like it..... 

[Arkhyle]

Hi, 

A correction has been developped the 3rd of March 2021 and it works:

MR60-V1.0.6.103_21.03.03_homepod.chk

MS60-V1.0.6.103_21.03.03_homepod.chk

but it is still not impemented in the current release MR60-V1.0.6.116_2.0.54.chk.

One workaround is to wire (when possible) the satellite MS60 with the MR60.

[jaymz69]

Does not work for me, and I have wireess mesh system for the reason I CANNOT be wored so defeats the purpose... 

Still waiting for a fix...

[jimjohn101]

Hi Arkhyle,

Is there somewhere we can download this firmware?

Thanks

[DariosaurusRex]

So the software is not released yet? Also I thought the Ethernet port was to connect a peripheral device. Didn’t think I could connect the satellite with the router. Wouldn’t defeat the purpose of being wireless

[FURRYe38]

Though ethernet connected MS offer ethernet connected support in cases where wireless may not be good. Wire has better operation and performances over wireless. 

Possible not having MS not connected via ethernet is revealing a problem with HomePod devices. 

[Choppers]

As stated, wiring the satellite defeats the purpose of a mesh system. The benefit of having a mesh system is that it is a simple plug and play solution to extend the range of a wifi network. If I wanted to wire, I could have gotten a router and switch.

[DariosaurusRex]

I agree. I have my house wired in, so I could do that, but why should I do that because NetGear won’t fix the issue.

[FURRYe38]

Having a MESH system wired does NOT defeat the purpose of a MESH system. Just offers the flexibility of having satellites connected either wireless OR wired. Its still a MESH system regardless of connection. Orbi MESH systems have same features.

https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-Sy...

Its up to users (if they have the wired infrastructure) to use either feature. Why NG offiers these features. 

https://kb.netgear.com/000061710/What-is-an-Ethernet-backhaul-connection-and-how-do-I-set-it-up-on-m...

[FURRYe38]

I'd make contact with NG support and let them know what your seeing. It's interesting that the HomePods devices work with ethernet connected MS and do not work if the MS are wirelessly connected. Just seems like something HomePod data is not getting passed thru when MS are wirelessly connected. Something NG should be able to fix. 

Ask a moderator to help look into this:

@DarrenM 

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@DariosaurusRex wrote:
I agree. I have my house wired in, so I could do that, but why should I do that because NetGear won’t fix the issue.

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[Choppers]

Great comeback! Capitalizing words doesn't MAKE you MORE right. The point of the matter is this doesn't happen with other mesh systems and this has been an ongoing problem for a long time now and NetGear hasn't proivided a solution. Their customer support has not been helpful either. So thanks for your ultra helpful input.

[FURRYe38]

I'd make contact with NG support and let them know what your seeing. It's interesting that the HomePods devices work with ethernet connected MS and do not work if the MS are wirelessly connected. Just seems like something HomePod data is not getting passed thru when MS are wirelessly connected. Something NG should be able to fix. 

Ask a moderator to help look into this:

@DarrenM 

And the links I provided should help with understanding ethernet connected MS units.

Doesn't make me "more wrong" either. 

Good Luck.

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@Choppers wrote:

Great comeback! Capitalizing words doesn't MAKE you MORE right. The point of the matter is this doesn't happen with other mesh systems and this has been an ongoing problem for a long time now and NetGear hasn't proivided a solution. Their customer support has not been helpful either. So thanks for your ultra helpful input.

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[Suggymoto]

Adding my name to the list. When I try to search for a firmware update on the Nighthawk app for iOS it fails to search. Currently running v1.0.6.116_2.0.54 and unable to use any AirPods (of which I have 2 full size and 1 mini)

[FURRYe38]

Always check here as well for FW updates:

https://www.netgear.com/support/

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@Suggymoto wrote:
Adding my name to the list. When I try to search for a firmware update on the Nighthawk app for iOS it fails to search. Currently running v1.0.6.116_2.0.54 and unable to use any AirPods (of which I have 2 full size and 1 mini)

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