MK63S not showing devices

[russellwhite]

I have an MK63S with two satellites. When I look for connected devices either on the Nighthawk app or via a web browser, none of the connected devices show up. They are all on firmware version 1.1.7.134

[plemans · Accepted solution]

It could be with it being a new system that it upgraded several versions of firmware. Sometimes updates are helpful with a factory reset. Might be worth trying. 

[plemans]

What modem/gateway is the router connected to? 

Are you using a switch for the satellites or are they wireless? 

Did you try a reboot or factory reset? 

[russellwhite]

Connected to a Netgear cable modem CM1150V No switch, the satellites are wireless (is a Mesh wifi system). I have not tried a factory reset because I just set them up yesterday. 

[michaelkenward]

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@russellwhite wrote:

none of the connected devices show up.

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Showing up where:

• Mobile app?
• Browser graphical user interface (GUI)?

This is a good alternative for Windows and Macs:

genie | Product | Support | NETGEAR

Be warned that the genie installation file is wrapped up in a RAR archive that you have to decompress and install.

Netgear is trying to kill this useful utility.

[russellwhite]

That was in the original message.  Both the app and the browser show 0 connected devices.

[plemans · Accepted solution]

It could be with it being a new system that it upgraded several versions of firmware. Sometimes updates are helpful with a factory reset. Might be worth trying.