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MK83 Lowers internet speed

DougDePew
Aspirant

MK83 Lowers internet speed

So I have this lovely MK83 mesh setup, which seemed happy for a while.  However, lately I have noticed that the speed (internet side) drops back to around 100MB, where the service is 400MB.  If I reboot the router, the 400 is back for some period of time.

 

It's not internet-side, using an older router never experiences this.

 

Firmware is current, cabling is good, occurs wired or wireless.

 

Since it's past the 90 support window, I'm here.  And getting close to taking $300 to the trash, which is always a lovely thing to do after having it since May.

Message 1 of 12
FURRYe38
Guru

Re: MK83 Lowers internet speed

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Are you speed testing with a wired PC or wireless device? 

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR and MS📡 to begin with depending upon building materials when wirelessly connected.

 

Any Wifi Neighbors near by? If so, how many?

Message 2 of 12
DougDePew
Aspirant

Re: MK83 Lowers internet speed

As I noted, it is wired or wireless.  Not an issue with that.

 

MR80, F/W 1.1.6.6_3.1.93

Spectrum E31T2V2

 

Satellites are eliminated from the equation.  Wireless test is from within 10' of router.

 

No other wireless channel overlaps, but with the issue also on wired, not a concern again.

Message 3 of 12
FURRYe38
Guru

Re: MK83 Lowers internet speed

Is Armor enabled by chance?

 

Has a factory reset and setup from scratch been performed since last update?


@DougDePew wrote:

As I noted, it is wired or wireless.  Not an issue with that.

 

MR80, F/W 1.1.6.6_3.1.93

Spectrum E31T2V2

 

Satellites are eliminated from the equation.  Wireless test is from within 10' of router.

 

No other wireless channel overlaps, but with the issue also on wired, not a concern again.


 

Message 4 of 12
DougDePew
Aspirant

Re: MK83 Lowers internet speed

No Armor involved, and resets (2) have not had any impact.

Message 5 of 12
FURRYe38
Guru

Re: MK83 Lowers internet speed

What speeds do you see with a wired PC?

 

What wireless device are you speed testing with? 

 

Message 6 of 12
DougDePew
Aspirant

Re: MK83 Lowers internet speed

With a fresh router reboot, 430ish.  Same as wireless after restart.  At some random interval later, wired and wireless struggle to attain 100, usually high 80's.  Fresh router restart, 400+ is back.

 

Speed tests performed with a phone, a tablet, 3 laptops.  All matching results.

Message 7 of 12
FURRYe38
Guru

Re: MK83 Lowers internet speed

So if this falls off and speeds get slower, I would probably return this system and get another or something else. Seems like the speeds should maintain with out seeing any speed reduction.

Message 8 of 12
DougDePew
Aspirant

Re: MK83 Lowers internet speed

Exactly.  Less than 6 months old.  Basically junk, not even really wanting to replace it.  Just jumk $300 and start anew.



 

Message 9 of 12
FURRYe38
Guru

Re: MK83 Lowers internet speed

Can you take it back to the place of purchase? 

 

I'd contact NG support to see what your options are....

Message 10 of 12
DougDePew
Aspirant

Re: MK83 Lowers internet speed

Well past return date.  Solution achieved - it left the house this morning in the back of a Waste Management truck.


Message 11 of 12
FURRYe38
Guru

Re: MK83 Lowers internet speed

👍

Message 12 of 12
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