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Re: MR60 MK62 Firmware Version 1.1.7.132 issue - No WIFI

DCieslinski
Guide

MR60 MK62 Firmware Version 1.1.7.132 issue - No WIFI

I updated the firmware on my MK60 & MS60 mesh system.  I upgraded from v1.1.6.122 to the latest v1.1.7.132 and my WIFI devices started dropping off and couldn't connect.  I recycled power a few times with no success.  I downgraded the firmware back to v1.1.6.122 a few days ago and I was able to connect again.  This morning my Router and Satellite updated automatically and none of my WIFI devices could connect.  In fact the router failed to connect to my modem.  I connected directly to the LAN port and recycled power on my router and modem with no success. I got an error message to connect my network cable to the modem, which was connected.  After a bit I downgraded the software back to v1.1.6.122, recycled power on both the modem and router and I was able to connect again.  Anyone else having this issue?  

Message 1 of 8
FURRYe38
Guru

Re: MR60 MK62 Firmware Version 1.1.7.132 issue - No WIFI

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

After v.132 was applied, it's recommended to factory reset the MS and MR and setup from scratch. Be sure that you loaded the MS first, then updated the MR lastly. I have this version of FW loaded on mine and it's working pretty good. 

 

What devices do you have connected? 

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR and MS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/000061709/Where-should-I-place-the-Mesh-WiFi-satellite-of-my-Nighthawk-Mesh-W... 📡

 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX30 Mode Mode  | Wifi Router RBK963 and RBK853 Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX3/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

Message 2 of 8
DCieslinski
Guide

Re: MR60 MK62 Firmware Version 1.1.7.132 issue - No WIFI

You are missing the point.  Everything works until the firmware is upgraded.  I have had the system over a year and this just started happening.  When I revert the firmware back, everything can connect to the WIFI.  

 

Yes, CAT6 cable is used.  Brand new Fiber Modem which is about a month old, sitting right next to the router, still no WIFI.

Message 3 of 8
FURRYe38
Guru

Re: MR60 MK62 Firmware Version 1.1.7.132 issue - No WIFI

After v.132 was applied, it's recommended to factory reset the MS and MR and setup from scratch. Be sure that you loaded the MS first, then updated the MR lastly. It's recommended to apply the FW manually if the system updates badly via auto update. I recommend using a wired PC and web browser for this. 

 

What is the size of your home? Sq Ft?
What is the distance between the router and 🛰️ satellite(s)?

 

Be sure there is some distance between the modem and MR. 3 feet minimum. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX30 Mode Mode  | Wifi Router RBK963 and RBK853 Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX3/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

Message 4 of 8
DCieslinski
Guide

Re: MR60 MK62 Firmware Version 1.1.7.132 issue - No WIFI

Honestly, where does it say after a firmware update to factory reset the router and reconfigure it from scratch?  If that were true, Netgear wouldn't push it out for an automatic upgrade.  In the 30+ years I have been in IT, I have never heard of having to do a factory reset on a device after a firmware upgrade.  

 

The size of the house and distance between the router and satellite doesn't even come into play.  After the firmware update, sitting right next to the router, with the satellite powered off, you cannot connect to the WIFI network (it is broadcasted).  When physically connected to the LAN port you can see that the router cannot communicate with the modem.  

 

Again, revert the firmware back to the previous version and everything works without an issue.

Message 5 of 8
FURRYe38
Guru

Re: MR60 MK62 Firmware Version 1.1.7.132 issue - No WIFI

https://community.netgear.com/t5/Nighthawk-Mesh-System/New-MR60-MS60-Firmware-Version-1-1-7-132-Rele...

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX30 Mode Mode  | Wifi Router RBK963 and RBK853 Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX3/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

Message 6 of 8
dbshane
Tutor

Re: MR60 MK62 Firmware Version 1.1.7.132 issue - No WIFI

My MK62 is not usable since the automatic update. I downgraded to the last firmware and it worked but the second day it automatically updated again and again my wifi stopped working. Stupid firmware.
Message 7 of 8
DCieslinski
Guide

Re: MR60 MK62 Firmware Version 1.1.7.132 issue - No WIFI

Turn off automatic updates! It is under the Manual section of the firmware update.
Message 8 of 8
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