MR60/MS60 the satiilites icon display as routers?

[jgg1950]

Hello,

My MS60's display as router icons not mesh satillites , Firmware V1.0.6.116. at 1st install they were the right icon?

The model field doesn't have MR60 or MS60 as an option.

Thanks

[plemans]

display in the app? 

In the browser? 

Are they wired in? 

Got a screen snip? 

[jgg1950]

1. Displayed in Nighthawk mobile app

2. no

3. no

Screen shot attaced.

Thanks

[jgg1950]

Screen shot doesn't attach? I tried attach photos and attach file?

[plemans]

I wouldn't worry about what icon they're showing up with, they're identifying as a satellite which is the proper response. 

More than likely just an app but on displaying. 

[plemans]

Since I don't have one to compare with, I can't say if its isolated to your app, that version of the app, OS, or what exactly. 

Maybe @ChristineT can forward it to someone who does know 🙂

[jgg1950]

Ok, but at 1st they displayed as MS60 icons, then changed to router icons. Nothing changed on Android or the devices.

[plemans]

could have been an app update

[jgg1950]

Was this forwarded to Christine?

Thanks

[plemans]

She's tagged in it. That's about all we can do

[jgg1950]

Thanks

[ChristineT]

Hello @jgg1950 ,

Let me get this booted up the chain and see if we have made any recent changes that would have contributed to this issue.

I'll be back in touch as soon as I have an answer. I'm going to loop in @DarrenM who can also help me track this down.

@plemans - Thanks for the shout-out!! 😉

Cheers,

Christine T

[jgg1950]

Thanks Christine

[ChristineT]

Hey @jgg1950 ,

I am trying to replicate this issue but am not facing the same issue. So, I have a few questions for ya.

1. What App version are you running?
2. What is the model of your modem/router 
   1. Is it a combo unit or just a modem?
3. When you tap on the satellite does the icon stay the same when it redirects to the detail page?

I'm running app version is 56 with Firmare V1.0.6.116.

Thanks for your effort in helping me track this down! 

Cheers,
Christine

[jgg1950]

Hello,

Firmware V1.0.6.116 app version 2.12.6.1824, Suferboard SB6190 modem only, yes same icon hardware version is MS60. They use to display as MS60, no changes made.

Thanks

[jgg1950]

This ticket was closed ? it was reported prior to the 90 day expiration with no

resolution ? I supplied all documentation as requested, I guess thats their way to not fix the problem? Any suggestions?

45449359

MR60

Closed

MR60_NH app issue: on the network map, satellites are showing icons for the router not for the satellites

[plemans]

Since november when you were talking  with them, there has been app and firmware updates. 

Did those help? 

[jgg1950]

Hello, No if you look at the ticket you'll see all that occurred and the latest firmware version. They said they were working on a fix which they haven't gave me.
Thanks

[plemans]

---

@jgg1950 wrote:
Hello, No if you look at the ticket you'll see all that occurred and the latest firmware version. ----this is the public support forum. Its members of the public helping out. We're not netgear and don't have access to the tickets/issues. The mod's do but they're a bit more rare on here. Any updates @ChristineT @DarrenM 

---

[jgg1950]

Hello, If your asking about updates there are none other than they closed the ticket?

Thanks

[plemans]

Was more asking the mod's if they had any updates. That's why I linked to them. 

[jgg1950]

Thanks