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Forum Discussion

bberenberg's avatar
bberenberg
Aspirant
May 03, 2020

MR60 can't detect ethernet cable

I just bought an MR60 mesh system with two satellites. I am connecting to Comcast Xfinity via a Surfboard SB6121 modem. The router will not recognize the Ethernet cable that runs between the router a...
bberenberg's avatar
bberenberg
Aspirant
May 06, 2020

Thank you for the suggestion, but unfortunately that is one of the first things I tried.

 

Barry

 

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 07, 2020

Hi Barry, 

 

I would suggest a factory reset on the MR60 by holding down on the reset button for 15+ seconds. I would also check to ensure the ethernet cable is plugged into the correct port. It's fairly odd how the issue is occurring on both routers. 

 

Christian

  • bberenberg's avatar
    bberenberg
    Aspirant
    May 07, 2020

    Thanks, I tried both when I was on the phone with tech support.

     

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      May 08, 2020

      Hi bberenberg, 

       

      May you send me a private message with your email address and case number(s). I'd like for support to follow up on your case and have it escalated. 

       

      Thanks,

      Christian